Sales Service Supervisor Panels

TheSales Service Supervisorleads the sales service specialist sales engineers and project managers who are responsible for processing orders corresponding with customers bringing in sales assessing markets pushing product development and ensuring customer and company fulfillment.

Monday - Friday 8AM to 5PM

Key Responsibilities:

• Manage all aspects of order processing; ensure that orders and credits are entered promptly processed correctly and shipped on time according to each customers expectations.

• Ensure customers are serviced in a confident professional manner.

• Resolve client issues and maintain effective customer relationships.

• Basic understanding of all areas of contracts. Ensure staff and department adhere to company standards in contracts.

• Manage and direct the quoting and estimating process

• Manage and direct take-offs.

• Ensure staff know how to review all CAD drawings and blueprints.

• Oversee and handle scheduling staffing concerns personnel training and development.

• Manage daily activities of all customer service staff and assist with overflow workload. Ensure Plascore company procedures are followed.

• Work closely with various departments to coordinate perfect on-time error-free shipments.

• Have systems knowledge including comprehension and familiarity with ERP systems and be comfortable working with and interested in exploring more efficient ways to utilize the technology available.

• Participate in improving our product processes equipment and methods.

• Handle internal and external questions in a prompt professional manner.

• Continually look for ways to improve job efficiency and performance.

• Maintain a clean and safe work environment at all times.

• Ensure staff is trained and developed appropriately.

• Find ways to boost morale motivate and coach staff.

• Bring in sales and meet sales targets.

• Improves communication and relationship between their department and other departments within the company. Breaks down barrier between other departments and works to solve conflicts.

• Perform all reasonably related duties as assigned.

Qualifications:

• At least twoyears progressively more responsible experience

• Extensive technical or specialized knowledge equivalent to that ordinarily acquired in the first two years of college technical school or business school.

Additional Requirements:

• Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).

Plascore is an established global manufacturer of honeycomb core composite structures and cleanrooms. Plascores lightweight industrial strength honeycomb technology is utilized for a multitude of applications within the aerospace automotive and marine industries. Plascore is an employee driven organization fueled by professional teams with dedicated years of service to manufacturing.

Plascore Benefits:

Bonus Programs

• $1200 Employee Referral Bonus - Paid in monthly increments.
• Quarterly Bonus- based on business unit metrics

Health Benefits

• Health Insurance (Medical Dental Vision) with Flex Spending or Health Savings Accounts
  • Free high-deductible health plan for employee only coverage.
• New Hires are eligible for health insurance benefits on day one!
• Company provided short-term and long-term disability coverage
• Employee Assistance Program- including legal & professional counseling services

Paid Time Off

• Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
• 8-week paid sabbatical for every 10 years of service
• Paid Holidays
• Parental Leave

401(K) & Roth 401(K)

• 50% match up to 6% for all participating employees.

Educational Support

• Tuition Reimbursement for job-related and certificate programs
• Dependent scholarship to cover up to 100% of tuition cost for child dependents
• Use of training grants like GoingPro to allow for professional development

Childcare

• Flex Spending Account for childcare
• Tri-Share childcare program (2/3 of childcare costs covered)

Company Events

• Annual company picnic
• Annual golf outing
• Annual holiday party

Other Perks

• White-Caps baseball ticket raffles
• Discounts available at: MVP Athletic Club Stellantis Bedslide Enterprise rentals RX Optical
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established growing company that serves a diverse customer base.
• Bi-Weekly Pay

Consistent with the Americans with Disabilities Act (ADA) it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Talent Acquisition team at

Plascore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age genetic information veteran status disability or other legally protected characteristic.