Engagement Overview

Role Summary

Key Responsibilities

• Author the Low Level Design covering ITSM process configuration CMDB CI class hierarchy and relationship model IRM baseline structure and the Salesforce integration architecture.
• Design the CMDB Foundation including CI class hierarchy relationships discovery sources data ownership rules and reconciliation strategy.
• Design the bidirectional ServiceNow to Salesforce IntegrationHub integration including system of record per object transform map strategy conflict resolution error handling retry logic and FOCI boundary considerations.
• Design the IRM baseline including control framework alignment to NIST 800-171 and CMMC v2 risk scoring methodology the vulnerability to incident workflow via the Tenable spoke and remediation routing.
• Design the multi-environment deployment strategy across Dev Test Stage and Prod including Scoped Application strategy Update Set management and release coordination with the Customers change process.
• Develop and configure complex ServiceNow components including IntegrationHub spokes advanced Business Rules Script Includes and Flow Designer flows.
• Author ServiceNow contributions to the NIST 800-171 inheritance memo and FOCI boundary evidence package.
• Review and approve all engineer-developed configuration scripting and Update Sets prior to promotion.
• Lead production cutover oversight for the July 1 2026 Base Operational Readiness milestone.

Required Qualifications

• Five or more years of hands-on ServiceNow architecture and development at production scale including ITSM CMDB and IntegrationHub.
• Demonstrated experience designing and implementing CMDB foundations including CI class hierarchies relationship models and data governance.
• Demonstrated experience designing and implementing bidirectional ServiceNow integrations to enterprise systems including system of record decisions transform map strategy and error handling architecture.
• Experience with ServiceNow IRM (or GRC) including control framework alignment risk scoring and vulnerability management integrations.
• Strong working knowledge of ServiceNow scripting (Business Rules Script Includes Client Scripts UI Policies) Flow Designer ACLs and platform security.
• Experience designing multi-environment deployment strategies including Scoped Applications Update Set management and release governance.
• ServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) or equivalent demonstrable architecture experience including ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM and at least one of CMDB IRM or Integration.

Preferred Qualifications

• Prior ServiceNow Government Community Cloud (GCC) experience or comparable FedRAMP authorized ServiceNow deployments.
• Experience designing ServiceNow integrations to Salesforce specifically.
• Experience with the ServiceNow Tenable spoke and IRM Vulnerability Response.
• Familiarity with FOCI mitigated ITAR or NIST 800-171 / CMMC environments and the architectural implications of FOCI boundaries on integration design.
• Experience authoring compliance evidence packages and inheritance memos for FedRAMP authorized SaaS platforms.
• Active or recent federal compliance onboarding (NSA training or equivalent).

Engagement Details

• Duration: approximately eight weeks at 40 hours per week.
• Allocation: heavy through Discovery and Low Level Design then sustained hands-on through build integration validation and cutover.
• Location: Remote No travel but must be in the United States
• No Travel