Dutch-speaking Customer Support Advisor Primark Social Media & Email

Dutch-speaking Customer Support Advisor Social Media & Email

Are you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day

Were recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. Youll be helping customers through social media and email so this is a great opportunity if you enjoy written communication online shopping fashion retail and helping people get things sorted quickly.

This is a hybrid role based in Belfast with 2 days in the office and 3 days working from home.

What youll be doing

Youll support customers with a range of everyday enquiries including:

• Missing orders
• Payment queries
• Product availability
• Order amendments
• Cancellations
• General customer questions via social media and email

Youll need to be patient helpful and professional and able to write clear friendly responses.

Whats on offer

• 26520 per year
• Full-time permanent role
• 40 paid hours per week
• Hybrid working: 2 days in the Belfast office 3 days from home
• Rotational shifts between 8am and 12am Monday to Sunday
• 28 days paid holiday
• Employee assistance support
• Employee discount benefits
• Stock purchase scheme
• Gym discount
• Insurance discounts

What were looking for

• Excellent Dutch and English written and verbal skills
• At least 6 months customer service experience
• Strong knowledge of social media
• Social media or content moderation experience would be a bonus
• Fully flexible to work rotational shifts between 8am and 12am Monday to Sunday
• Local to Belfast
• Able to work from home with at least 10Mbps broadband and a private distraction-free workspace
• Legal right to work in the UK
• A clear record with no credit criminal or disciplinary issues

Apply now