Receptionist

Qualifications

High school diploma or equivalent required

One (1) year of experience preferably in an Ambulatory Surgery Center (ASC)

Experience in Endoscopy/Multi-specialty/ASC or other healthcare setting

Previous receptionist frt desk or customer service experience preferred (healthcare experience a plus)

Strong communication and interpersonal skills

Ability to multitask prioritize and work efficiently in a fastâpaced environment

Basic computer skills and comfort with electronic systems

Professional appearance and demeanor

Strong ethical and moral character references

Basic computer skills (experience with Nextgen/Provation MD is a plus)

Duties and

responsibilities

1. Philosophy

a) Supports the centers ideology mission goals and objectives

b) Performs in accordance with the centers policies and procedures

c) Follows the centers standards for ethical business conduct

d) Conducts self as a positive role model and team member

e) Recognizes patients rights and responsibilities and supports them in performance of job duties

f) Participate in center committees meetings in-services and activities

2. Communication

a) Strong exceptional communication abilities with strong focus on patient satisfaction

b) Ability to handle difficult situations with professionalism patience and diplomacy

c) Communication skills to de-escalate interactions effectively

d) Communicates effectively and professionally with patients visitors physicians and coworkers

e) Interact with others in a positive respectful and considerate manner

3. Receptionist duties

a) Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party

b) Receives and distributes all mail and special deliveries

c) Greets patients and provides necessary paperwork for completion

d) Notifies appropriate nursing staff that patient is present after patient has completed paperwork

e) Keeps track of patients family patients driver etc.

f) Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality

g) Prints out all labels forms etc. for patient charts and assembles charts before appointment

h) Calls appropriate agencies for assistance in case of emergency

i) Performs other miscellaneous office/clerical duties as needed

4. Billing duties (if billing/collections done in-house)

a) Stamps the back of each check with deposit stamp at time of receipt

b) Makes copies of all checks with EOBs received in mail credit card slips and cash received from patients

c) Separates EOBs from checks and attaches original EOB to copy

d) Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients

e) Verifies credit cards if used and issues appropriate duplicate receipts

f) Posts all checks credit card slips and cash received to payments-received log showing type of payment separately

g) If there are separate billing accounts (i.e. center anesthesia physicians) sorts and posts each to separate payments-received log

h) Balances log to cash/checks/credit card payments

i) Completes deposit log for patient and insurance payments

j) Completes separate deposit log for other types of payments (e.g. refund of overpayment from accounts payable etc.)

k) If there are separate billing accounts (i.e. center anesthesia physicians) sorts and posts each to separate deposit logs

l) Balances deposit log to payments-received log less credit card payments

m) Gives balanced payments-received log deposit log and originals and copies of all cash credit card slips and checks received to business office manager

5. Professional competence

a) Participates in continuing education and other learning experiences

b) Shares knowledge gained in continuing education with staff

c) Maintains membership in relevant professional organizations

d) Seeking new learning experiences by accepting challenging opportunities and responsibilities

e) Welcomes suggestions and recommendations

6. Financial practices

a) Use center resources appropriately and avoid wasteful practices

b) Reports on wasteful practices

c) Analyzes work area and makes recommendations for potential cost-effective improvements

7. Compliance program

a) Contributes to the progress and development of the centers adopted compliance program

b) Performs according to established compliance policies and procedures

8. Performance-improvement program

a) Contributes to the progress and development of the centers adopted performance-improvement program

b) Performs according to established performance-improvement policies and procedures

9. Safety/risk-management program

a) Adheres to safety policies and procedures in performing job duties and responsibilities

b) Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations hazards and policy/procedure noncompliance

c) Responds to emergency situations with competence and composure

d) Reports observed or suspected medical emergencies notify appropriate personnel and responds appropriately

e) Identifies center emergency situations (e.g. fire disaster) and notifies appropriate personnel and external agencies

Language Skills:

1. Ability to understand read write and speak English if bilingual Center bilingual language is required. Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information respond to questions and professionally interact with healthcare team clients vendors and the general public.

Teamwork:

1. Work well with others; team player

2. Report observed or suspected safety violations hazards and policy/procedure non-compliance to Center Director

3. Participate in staff meetings in-services committees and continuing education as required

4. Supports the Centers ideology mission goals and objectives

5. Performs in accordance with Centers policies and procedures

6. Conducts self as a positive role model and team member

7. Follows the Centers standards for ethical business conduct

8. Recognizes patients rights and responsibilities and supports them in performance of job duties

Reasoning Ability:

1. Demonstrates an ability to recognize and define problems collect data establish facts draw valid conclusions and correct errors. Ability to interpret a variety of instructions and forms to understand abstract and concrete variables. Ability to think critically using inductive and deductive reasoning.

Dependability

1. Reliable attendance

2. Punctuality

3. Ability to follow instructions

4. Ability to meet deadlines

Physical/mental requirements

1. Ability to sit stand and walk

2. Visual and auditory acuity for frequent use of computers and telephone and occasional use of other office equipment

Working conditions

(environmental)

1. Well-lit and ventilated with non-hazardous and hazardous equipment

2. Category III: exposure to bloodborne pathogens and may encounter chemical hazards

3. Staff will work with medical and office equipment some of which will have moving parts

4. Noise level is usually quiet to moderate

5. Staff will work closely to patients and co-workers