Career Center Graduate Assistant

Essential Duties and Responsibilities:

• Office Duties

  • Provide superb front desk reception involving actively greeting office visitors and assisting them with appointment check-in answering questions and referring to staff members or other offices as necessary

  • Answer main office phone professionally fielding inquiries from students alumni and employers seeking to hire Berklee students as well as staff and faculty across campus

  • Open and close the office including organizing and tidying to keep the space presentable
    

• Event and Programming Assistance

  • Assist in planning marketing and hosting career-related events

  • Be aware of and able to promote career events internships and job opportunities on and off campus

Project Management/Leadership Areas

The focused leadership areas within the Career Center Graduate Assistant role provide a unique opportunity to develop and grow as a leader and contributor within the Career Center and Berklee community through the management of undergraduate student employees and facilitation delegation and taking the lead on career center projects as assigned by Career Center professional staff. Your track will be determined by combining your expressed interest demonstrated competencies and department needs. There will be some overlap across your specific area of focus and opportunities to collaborate in multiple areas of interest.

• Leadership Area 1: Student Employment Program

  • Assist in administering student employment eligibility providing Workday access and setting up and closing student employment job postings

  • Assistance in student employment training student employment advising and social security number application training for international students

  • Manage student employment databases

  • Troubleshoot triage and respond to student inquiries around student employment through the Career Center and Student Employment inboxes

  • Support development of and updates to student employment handouts video content and other materials

• Leadership Area 2: Internship Program

  • Assist in administering internship eligibility and providing Career Manager support for interns

  • Facilitation of internship seminars and internship advising

  • Assist in managing internship databases

  • Troubleshoot triage and respond to student inquiries around internships through the Career Center Inbox

  • Provide administrative support to professional staff during peak internship periods including course registration academic assignment due dates and final grading

  • Support outreach to internship supervisors; facilitate the creation of new internship position descriptions in the Berklee Career Manager

  • Support development of/updates to internship handouts video content and other materials

• Leadership Area 3: Frontline and Customer Service

  • Assist employers in using the Berklee Career Manager to list jobs/gigs/internships and negotiate payment based on Career Center compensation guidelines

  • Assist students and alumni in using the Berklee Career Manager to make career advising appointments and search for jobs/gigs/internships and alumni mentors

  • Maintain a schedule of approving employer accounts in the Berklee Career Manager

  • Follow the guidelines provided and make sound judgment calls on approving and rejecting employers job postings on the Berklee Career Manager

  • Respond and compose emails to both students and employers through the management of the Career Center inbox

• Leadership Area 4: Social Media Marketing and Communications

  • Assist with maintaining and growing the Career Centers social media presence

  • Manage a small team of peers to handle multiple social media platforms and create a content calendar

  • Research curate and analyze data for social media content calendar (ex. Facebook Instagram); including industry news career events students/alumni spotlights and on and off-campus opportunity reminders

  • Utilize graphic design platforms such as Canva to create content

  • Attend monthly meetings to establish content ideas for the month ahead touch base on upcoming important events etc.

Required Skills and Knowledge

• Graduate-level student enrolled at Berklee College of Music or Boston Conservatory at Berklee

• Strong communication skills: ability to clearly and concisely explain policies and procedures in person by phone and by email

• Customer service skills: ability to maintain a friendly helpful positive and professional attitude and behavior; anticipate and meet customers needs

• Management skills: be a respectful leader implement a teams ideas and work with the strengths of your team

• Professionalism including respectful and polite on time and reliable and ability to communicate appropriately with supervisor other staff and outside constituents

• Ability to quickly learn detailed procedures databases and software

• Ability to follow directions and strong attention to detail in project execution and management

• Excellent time management skills and ability to multitask in a fast-paced setting with frequent interruptions

• Comfortable working with diverse coworkers and constituents

Preferred Skills and Knowledge:

• Previous office and/or customer service experience is strongly preferred

• Previous active participation in Career Center programs and resources preferred

• Knowledge of the Career Centers resources and programs like the Berklee Career Manager

• Knowledge of the Berklee community and campus departments and resources

• Familiarity with Google Mail Google Drive Google Calendar Microsoft Office (Word/Excel) iWork (Pages/Numbers) Powerpoint/Keynote

• Experience with marketing via social media (ex. Facebook Instagram)

• A willingness to be proactive and take initiative in order to seek out new projects or suggest new ideas or different approaches

Student employees hired for this position will be hired under a 3-month probationary period. This is to ensure that this position is the right fit for the student and employer. All hired students will go through a post-semester evaluation to assess their employment status.

To apply please upload the following in Workday:

• Resume

• Cover letter that includes the following:

  • What leadership track(s) you are interested in)

  • Availability between 9:00 a.m. to 5:00 p.m. Mon-Fri as well as evening hours availability and interest for the Spring and/or Summer semesters

  • Desired number of hours/week