Data and Operations Coordinator

• Build yourdigital CRMMartech career while doing something that has real impact

• Permanent Full-time role withHybrid working

• Join a leading NFP tackling poverty & building a better future for all

The opportunity to build your CRM Martech career with a respected organisation that has real impact. The ability to work in an environment whereyoureabout to work a hybrid model with autonomy while managing the day-to-day operation of our CRM marketing platform.

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty promotejusticeand uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods clean watersanitationand education.

Why work for Caritas Australia

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team you will alsobenefitfrom:

• Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities
• Hybrid working arrangements to support your work/life balance

• Generous leave benefits including wellbeing birthday and 14 weeks of gender-neutral parental leave

• Not-for-Profit salary packaging offered
  
  

What does the role involve

Supportthe day-to-day operation of our CRM marketing platforms ensuring data quality smooth campaigndeliveryand continuous improvement. Using Salesforce Marketing Cloudand the Salesforce CRMyoullbuild test and schedule email communications extract data for campaigns manage the approvals workflow and coordinate campaign activity to keep delivery on track.

This is a highly autonomous role within a supportive team providing hands-on execution across supporter email campaigns audience selection/data extracts from Salesforce and basic reporting and dashboards.

Key responsibilities will include (but not limited to):

• Support fundraising activities by preparing building and scheduling supporter communications as briefed.

• Generate campaign lists and data extracts from Salesforce to support various fundraising activities.

• Build reports and dashboards and support data analysis activities as directed to enable data-driven decision making and supporter insights.

• Assistin maintenance of the content calendar data requests systemsupportand documentation.
  

This role is based in our Mascot office and will work a hybrid model including two days in the office per week.

Who are we looking for

The successful candidate will have a deep commitment to Caritas Australias mission to end poverty and injustice by promoting human dignity for all as well as a dedication to the principles of Catholic Social Teaching that guide our global efforts. They will have a mix of the following qualificationsskillsand experience:

• Demonstrated understanding ofmanaging andoptimisingCRM platforms

• Demonstrated ability to work autonomously

• Salesforce or marketing cloud experience

• Excellentcommunicationskills and can-do attitude suitable to a campaign environment

Certifications from Salesforce in Marketing Cloud and/or Salesforce would be highly regarded.

Further qualifications or certifications in data management and analysis would also be highly regarded.

How to apply

We encourage you to apply even if youdontmeet all the listed qualifications. We value diverse experiences and we believe in potential.Ideally this is a full-time role though for the right candidate we would consider part-time.Ifyourepassionate about this role and believe you can make a valuable contributionwedlove to hear from you!

We encourage you to apply early as we will be assessing candidates as they come in and may close the ad earlier if necessary.

For any further questions or enquiries please contact the people team at. Otherwise pleasesubmityou cover letter and CV through the relevant links.

We are committed to ensuring an inclusive recruitment process. If yourequireany adjustments or accommodations during the application or interview process please contact us.

Our commitment to safeguardingCaritas Australia recognises the personal dignity and rights of all people especially children and vulnerable adults. As part of your employment you willbe requiredto undergo relevant background checks (Police Checks Working with Children Checks Reference Checks) abide by our safeguarding policies and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.

Our commitment to diversity -Caritas Australia encourages and supports an inclusive and diverse workforce. We consider applications regardless of race sex genderageand disability. Aboriginal and Torres Strait Islander peoples members of minority groups and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing -Depending on your role Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.

Required Experience:

IC