Audio Visual Manager

About GreenSky

GreenSky LLC headquartered in Atlanta is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants consumers and banks. GreenSkys highly scalable proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers driving increased sales volume and accelerated cash flow. The GreenSky Program is operated on behalf of and financing is offered and made by federally insured federal or state chartered financial institutions which leverage GreenSkys technology to offer loans to primarily super-prime and prime consumers nationwide. Since GreenSkys inception nearly 6 million consumers have financed more than $50 billion of commerce using GreenSkys real time apply and buy technology.

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Job Title

Manager Audio-Visual

Department

IT Operations

Location

In-Office (5 Days a week)

Reports To

VP IT Operations

Job Summary

The Audio-Visual Manager ensures that the companys audiovisual and collaboration systems are dependable perform well and are managed with a strategic perspective. This role ensures seamless execution of executive enterprise and hybrid meetings by owning AV platforms conference room technology live events and associated vendor relationships. The position plays a critical role in enabling productivity maintaining professional meeting standards and supporting executive and client-facing engagements across the organization.

• Manage daily audio-visual operations for conference rooms executive areas and collaboration spaces
• Provide hands-on and remote support for executive meetings town halls departmental and group functions as well as company-wide events
• Serve as the escalation point for AV incidents impacting leadership business-critical meetings
• Manage and maintain collaboration hardware (cameras microphones controllers displays) and room platforms (e.g. Microsoft Teams Rooms)
• Partner with Facilities IT Infrastructure Executive Management and Security teams to ensure AV standards room readiness and maximum uptime
• Establish and enforce AV standards documentation and operating procedures
• Manage AV vendors contracts and service engagements as needed
• Proactively monitor system health and implement improvements to reduce meeting disruptions
• Plan and support new office buildouts room upgrades and technology refresh initiatives

• 8 years of experience supporting and/or managing enterprise audio-visual (AV) and collaboration environments (corporate offices conference centers or similar)
• 6 years of hands-on troubleshooting experience across AV hardware collaboration software and network-dependent systems (audio DSP cameras microphones control systems codecs etc.)
• 5 years of experience supporting executive-level and client-facing meetings with professionalism and urgency including live/on-call support during high-visibility events
• 4 years of experience working in hybrid work environments supporting a mix of in-room and remote participants
• 4 years of experience balancing hands-on operational support with process improvement documentation and standards (SOPs/runbooks)

Knowledge Skills & Abilities

• Deep knowledge of enterprise AV signal flow conferencing architectures and room standards (audio video control and display systems)
• Strong troubleshooting and root-cause analysis skills across hardware software and network-dependent collaboration systems
• Ability to design standardize and document repeatable processes (runbooks SOPs room commissioning checklists) to improve reliability and supportability
• Skill in executive support: calm professional presence; discretion; and the ability to prioritize and respond quickly during high-visibility meetings and events
• Vendor and stakeholder management skills including scoping work managing SLAs/SOWs and coordinating with Facilities Security and IT Infrastructure teams
• Project planning and delivery skills for room upgrades new buildouts and technology refreshes including scheduling testing and cutover support
• Ability to monitor operational health analyze recurring issues and drive continuous improvements to reduce meeting disruptions
• Clear written and verbal communication skills to translate technical issues into business impact and provide concise status updates

Preferred Qualifications

• 4 years of experience supporting Microsoft Teams Rooms Zoom Rooms or similar enterprise meeting platforms
• 4 years of experience with Crestron control systems and/or room reservation and scheduling platforms
• 4 years of vendor procurement and contract management experience (SOWs SLAs service partners)
• 3 years in a lead supervisor or manager-level capacity in IT or AV operations (people management experience strongly preferred)
• Working knowledge of ITIL incident and change management processes (2 years in an IT operations environment)
• 2 years of live event setup/production experience (A/V install stage audio sound mixing or streaming) is a plus
• 2 years of working knowledge of video and audio recording equipment (capture cards mixers lighting microphones)
• Working knowledge of audio and video editing software/applications (e.g. Adobe Premiere Audition DaVinci Resolve OBS; 2 years preferred)

Preferred Certifications

• AVIXA Certified Technology Specialist (CTS) (preferred); CTS-I/CTS-D a strong plus
• Crestron certifications (e.g. Crestron Certified Technician / DM / programming-related credentials)
• Microsoft Teams Rooms / Microsoft 365 certifications or applied admin experience (e.g. Teams Administrator Associate)
• ITIL 4 Foundation (preferred for incident/change process alignment)
• CompTIA Network (or equivalent networking fundamentals) is a plus

Why This Role Matters

This position is critical to maintaining business continuity executive productivity and professional collaboration standards. A dedicated Manager Audio Visual ensures consistent meeting quality reduces operational risk and prevents AV support responsibilities from diverting broader IT teams away from strategic initiatives.

Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. The base salary for this role ranges from $110000 per year to $130000 per year. Compensation will be determined by several factors including relevant knowledge skills and experience. This role is also eligible to receive an annual bonus within a comprehensive total rewards package alongside a full suite of medical dental vision disability insurance life insurance 401k retirement benefits paid time off paid holidays and paid personal/sick time. For further details please visit anticipate that this position will remain open for at least 5 days and candidates are encouraged to apply through our internal or external career sites.

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GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classification protected by federal state or local law.