Business Systems Analyst I (Business Systems Analyst I), Information Technology Services-2 Positions
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Job Location:
San Bernardino, CA - USA
Monthly Salary:
$ 5787 - 8430
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
Under direct supervision the Business Analyst supports the daily operations of the Element451 Applicant and Student Engagement Customer Relationship Management (CRM) system. The positionis responsible foradministering configuring monitoring and continuously improving CRM workflows campaigns data processes and integrations that support admissions outreach and student engagement operations across campus.
Responsibilities:
Administer daily operations of Element451 CRM (workflows campaigns segments data integrity) to support MarCom admissions outreach and recruitment
Monitor system performance and data quality;identifyissues and coordinate resolutions per procedures
Support campus units in meeting enrollment goals; create/maintainworkflows forms events appointments and campaigns
Participate in CSUSB committees/meetings toassistwith project planning
Support senior BSAs with KPI development; prepare progress status and year-end reports
Maintain CRM documentation and knowledge base; provide user support and troubleshooting
Assistwith training campus users on CRM and project management tools
Perform data imports exports appends and QA reviews to ensure accuracy and compliance
Complete other related duties as assigned
Minimum Qualifications:
Equivalent to a bachelors degree in a related field. Relevant education and/or experience whichdemonstratesacquiredand successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
RequiredQualifications:
General knowledge of principles and concepts of businesssystemsprocess analysis technology applications and project management.
Strong organizational and time management skills to plan organize and prioritize work.
Demonstrated communication and interpersonal skills to gather information from clients communicate technical issues effectively and produce documentation.
General knowledge and ability to troubleshoot system issues.
Ability tomaintainconfidentiality and appropriately handle sensitive data and information.
Ability to work independently as part of a team and build relationships with diverse stakeholders.
Analytical skills to collect analyze and interpret application process problems and technology needs; to evaluate project performance and manage issues risk and changes of scope.
Computer skills to appropriately troubleshoot and alter systems asrequired.
Ability to work with and analyze standard data sets andwritereports using database query language and analytical tools.
Preferred Qualifications:
General knowledge of principles and concepts of businesssystemsprocess analysis technology applications and project management.
Strong organizational and time management skills to plan organize and prioritize work.
Demonstrated communication and interpersonal skills to gather information from clients communicate technical issues effectively and produce documentation.
General knowledge and ability to troubleshoot system issues.
Ability tomaintainconfidentiality and appropriately handle sensitive data and information.
Ability to work independently as part of a team and build relationships with diverse stakeholders.
Analytical skills to collect analyze and interpret application process problems and technology needs; to evaluate project performance and manage issues risk and changes of scope.
Computer skills to appropriately troubleshoot and alter systems asrequired.
Ability to work with and analyze standard data sets andwritereports using database query language and analytical tools.
Experience inhighereducation admissions or registrars office is preferred.
Experience administering CRM platforms performing data analysis and supporting business operations satisfactorily is preferred
Equivalent to a bachelors degree in business administration information systems data analytics computer sciences ora related field.
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
Anticipated hiring range Step1 $5787 per month
CSU Classification Salary Step Range: $5787-$8430per month (Step 1 Step 20)
The CSU system provides a comprehensive benefit package that includes medical dental and vision plans membership in the California Public Employees Retirement System (CalPERS) sick and vacation time and 15paid holidays a year. Eligible employees are also able toparticipatein the fee waiver education program.A summary of benefit information can be foundhere.
Position Information:
Work status:Full-time/Non-Exempt/Temporary(up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am 5:00 pm) some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm) some evenings/weekends.
California State UniversitySan Bernardino as part of the CSU system is a State of California Employer. As such the University requires all employees upon date of hire toresidein the State of California. As of January 12022theCSU Out-of-State Employment Policyprohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University San Bernardinoisnot a sponsoring agency for staff or management positions (i.e.H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g. H1B F1 STEM OPT).
Education Code 89521 Requirements: Applicants will be required to disclose whether they havereceived a final administrative decision or final judicial decision determining that they have committedsexual harassment within the last 7 years only after a determination is made that they meet theminimum qualifications for the position and before an offer of employment is extended. Applicantswho reach the final stages of the application process must also sign a release form that authorizesthe release of information by the applicants current and/or former employers to the CSU concerningany substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) isrequiredfor will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Mandated Reporter
Limited - The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and isrequiredtocomply withthe requirementsset forth inCSU Executive Order 1083 revised July 21 2017
I-9
CSUSBhires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will beto verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission California State University San Bernardino seeks a campus climate that welcomes celebrates and promotes respect for the entire variety of human experience. We welcome people from all backgrounds and weseekto include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create promote andmaintainactivities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit hire train and administer all personnel actions without regard to race ethnicity religion color caste national origin ancestry age sex gender gender identity gender expression sexual orientation socioeconomic status genetic information medical condition disability marital status protected military or veteran status or any other status protected by applicable position adheres to CSU policies against Sex Discrimination Sexual Harassment and Sexual Violence including Domestic Violence Dating Violence and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)Formore information about Diversity & Inclusion at CSUSB please visit Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiringa reasonableaccommodation for any part of the application or hiring process should contactCSUSB Benefitsat.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at Act
In compliance with state and federal crime awareness and campus security legislation including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) the CalState San BernardinoAnnual Security and Fire Safety Report is available at: more about working at the California State University and the impact of our mission.
Required Experience:
IC
About Company
About Johnson & Wales University: Founded in 1914, Johnson & Wales University is a private, nonprofit, accredited institution with campuses in Providence, Rhode Island, and Charlotte, North Carolina.
