[CG] Customer Success Manager 19251

LOOKING FOR STELLAR TOP CANDIDATES

Position: Customer Success Manager
Working Hours: Full-TimeMon to Fri 9:00 am - 5:00 pm EST
Search Location: PhilippinesSouth AfricaLatin America
Salary: 2000 - 3200 USD
: The Final Salary Offer depends on the clients decision interview results and experience

About the Role

At Borked PC were passionate about delivering exceptional experiences for our customers. Were looking for a Customer Success Manager (CSM) who thrives in a fast-paced tech-driven environment and is committed to helping customers unlock the full value of our solutions.

As a CSM youll own the end-to-end customer journeyfrom onboarding and adoption through renewal and offboarding. Youll act as a trusted advisor ensuring customers achieve measurable success while collaborating closely with Sales Product and Support teams to drive retention growth and long-term partnerships.

Key Responsibilities

Customer Onboarding & Adoption

• Design and lead structured onboarding experiences that set customers up for success from day one.
• Develop tailored onboarding plans timelines and success milestones aligned with customer goals.
• Deliver product walkthroughs training sessions and proactive check-ins to ensure adoption.

Ongoing Customer Success & Relationship Management

• Serve as the primary point of contact for assigned accounts building strong strategic relationships.
• Monitor customer health engagement and usage metrics to identify risks and opportunities early.
• Drive continuous value realization through regular business reviews and success planning.

Retention & Offboarding

• Manage offboarding processes with professionalism and insight capturing actionable feedback.
• Analyze churn drivers and collaborate internally to improve retention strategies.

Revenue Growth & Expansion

• Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
• Partner with Sales to support renewals and expansion strategies demonstrating clear ROI.

Cross-Functional Collaboration

• Act as the voice of the customer sharing insights with Product and Leadership to influence roadmap decisions.
• Work closely with Support to ensure the timely resolution of issues and a seamless customer experience.
• Contribute to playbooks process improvements and scalable success initiatives.

Required Qualifications

• 34 years of experience in Customer Success Account Management or a related role.
• Proven track record managing onboarding and lifecycle processes in a SaaS or tech environment.
• Exceptional communication and relationship-building skills with a customer-first mindset.
• Experience supporting renewals upsells and cross-sells.
• Ability to manage multiple priorities and accounts in a fast-paced setting.
• Proficiency with CRM and Customer Success tools (e.g. Salesforce HubSpot Gainsight).
• Strong problem-solving skills and adaptability in a growth-oriented environment.

What Success Looks Like in This Role

• Customers onboard quickly and achieve clear value from our solutions.
• High engagement satisfaction and adoption across accounts.
• Reduced churn and actionable insights from offboarding processes.
• Consistent identification of expansion opportunities and contribution to revenue growth.
• Positive feedback from customers and internal teamsyoure seen as a trusted partner and key contributor.