Sharepoint Product Owner
Albany, GA - USA
Job Summary
Location: Albany 100% On-site
Travel: None
Core Duties and Responsibilities:
- Site design structure and user experience
- Designs builds and maintains the SharePoint intranet and knowledge base PowerApps information architecture navigation and page structure.
- Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
- Maintains an inventory of pages and sections.
- Content management and readiness coordination
- Coordinates content intake and population across contributors.
- Ensures content is organized findable and formatted for efficient use during live calls.
- Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
- Requirements definition for the SharePoint intranet and knowledge base PowerApps
- Translates call center operational needs into requirements for navigation search behavior and day-to-day usability.
- Defines and documents expectations for connected tooling (for example Power Apps components) including performance user volume accessibility and availability.
- Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
- Stakeholder management handoffs and dependency tracking
- Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
- Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
- Access controls permissions and operational readiness
- Defines role-based access and editing permissions including admin editor and read-only tiers.
- Identifies escalates and supports resolution of SharePoint permissions and access issues.
- Progress communication and documentation
- Produces walkthrough materials and recordings to support review and onboarding.
- Maintains clear meeting documentation action items and status updates to keep partners aligned and delivery predictable.
Job Qualifications:
- Bachelors Degree.
- 6 years of relevant experience.
- An equivalent combination of advanced education training and experience will be considered.