Application Support Engineer

Job Title: Application Support Engineer SQL & Windows (L2/L3)

Job Summary

We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills. The role involves supporting a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical self-driven and capable of independently troubleshooting complex issues while quickly acquiring domain knowledge.

Key Responsibilities

• Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
• Perform SQL-based troubleshooting including writing and optimizing queries analyzing data issues and validating application data integrity.
• Monitor application health investigate incidents and perform root cause analysis (RCA).
• Support operations on Windows servers including service monitoring log analysis scheduled jobs as and when required.
• Create and maintain support documentation SOPs and knowledge base articles.
• Ensure adherence to SLAs and support critical production incidents as required.

Required Skills & Qualifications

• Strong SQL experience (L2/L3):
  • Writing complex SELECT queries joins subqueries and views
  • Performance troubleshooting and basic query optimization
  • Data validation and analysis
• Good working knowledge of Windows Administration:
  • Windows Server (services scheduled tasks event logs)
  • File system permissions and basic system troubleshooting
• Experience supporting enterprise applications in a production environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple issues simultaneously.
• Excellent communication skills for interaction with cross-functional teams.

Nice to Have / Preferred Skills

• Experience supporting backup storage or asset-tracking systems
• Exposure to:
  • Incident and change management tools (ServiceNow or similar)
  • Batch jobs schedulers or background services
  • GIRA and AUTOSYS
• Understanding of ITIL-based support processes