Willow Application Analyst (Pharmacy)

Epic Willow Application Analyst (Pharmacy)

Duration: 35 Weeks

Location: Aurora CO

Shift (Monday Friday 8:00 AM to 5:00 PM)

Education & Certifications:

• Bachelors degree in a related field or equivalent experience required
• Required: Epic Willow IP Certification
• Preferred: Willow Inventory Certification
• Pharmacist or Pharmacy Technician background preferred but not mandatory

Essential Functions

• Analyze and diagnose complex system issues; identify root causes and resolve or escalate appropriately.
• Plan design implement maintain optimize and support applications.
• Gather validate and translate complex technical requirements into design and development specifications.
• Collaborate with clinical users and IT teams through evaluation design testing implementation and maintenance.
• Address highly technical issues during installation and maintenance.
• Coordinate preparation coding testing and debugging of complex program.
• Design analyze and build workflows to meet user needs.
• Configure and integrate electronic and mechanical hardware with software solutions.
• Gather and analyze data to troubleshoot incidents; document process and resolution.
• Document design application and technical specifications; assist with support and training materials.
• Identify reporting needs and collaborate with report developers.
• Partner with vendors to resolve system issues and improve performance and usability.
• Recommend system improvements to vendors.
• Review documentation for upgrades and monthly system updates; assess impacts.
• Provide Tier 2 and Tier 3 end-user support Mentor team members on technical and customer support skills.
• Act as project lead for complex initiatives.
• Participate in on-call rotation as required.

Scope & Level Guidelines:

• Broad knowledge of concepts practices and procedures within specialization Complexity Broad complex duties requiring advanced organizational and specialty knowledge.
• Decision Making Independent judgment with authority to escalate high-impact or complex decisions.
• Communication: Communicates complex interpretive information using discretion and independent judgment.
• Supervision: Limited supervision with high independence; supported by lower-level staff as applicable