Business Systems Analyst

Job Title: Business Systems Analyst

Location: Minneapolis - Minnesota - USA

Domain: Healthcare

Job description

The role operates in a heavily audited environment requiring consistent adherence to documented procedures strong attention to detail and a clear understanding of control requirements. Accuracy repeatability and process discipline are essential as the work directly impacts user access security posture and audit outcomes.
To be successful the individual must demonstrate excellent communication skills a high degree of personal accountability and the ability to work independently with minimal oversight. This role requires a self motivated professional who takes ownership of daily operational outcomes proactively manages workload and communicates clearly and effectively with both technical and business partners.
While the role is operational in nature it also functions as a business systems analyst supporting and enhancing internal tools used to execute IAM processes efficiently consistently and at scale.

Core Operational Responsibilities
Execute daily access management operations across approximately 80 Ameriprise Bank applications
Perform daily retrieval validation and reconciliation of user data from 52 external vendor systems
Create modify and remove user accounts in accordance with approved access requests and documented procedures
Perform expedited password resets to support business continuity and incident response
Ensure all activities meet audit compliance and control requirements
Maintain and update process and procedural documentation clearly communicating changes and expectations
Create and maintain integration and operational documentation for internally developed tools
Identify operational gaps inefficiencies or control weaknesses and take personal ownership in recommending and driving improvements
Knowledge Experience & Success Characteristics
Minimum 2 years of experience in an operational IAM security or IT support role
Demonstrated ability to work independently prioritize daily operational tasks and meet deadlines without constant direction
Strong sense of personal accountability for accuracy completeness and audit readiness of work products
Excellent written and verbal communication skills particularly for procedural documentation stakeholder updates and audit support
Experience documenting operational processes using BPMN 2.0
Working knowledge of ITSM processes and operational support models
Hands-on experience with:
Microsoft Access Excel SharePoint
Power Automate and Power Applications
PowerShell
Python
Experience working with ServiceNow in an operational or ITSM capacity.

Skills

Mandatory Skills: IAM Developer Servicedesk ServiceNow ITSM