IT Technical Analyst

JOB DESCRIPTION

The IT Technical Analyst serves as the primary interface between Legal Travel & Expense and Information Technology with end-to-end accountability for demand management operational support application lifecycle oversight and service delivery for assigned platforms.

This role ensures solutions are stable compliant and cost-effective while maintaining alignment with business priorities regulatory requirements and Adients IT strategy. The BRM acts as the single point of contact for assigned applications translating business needs into IT demand governing vendors and enhancements and ensuring operational excellence.

Key Responsibilities

• Own the business relationship and application portfolio for Legal and T&E systems.
• Support the Operational activities of the platforms (User Access Interfaces Batch Jobs Change Management).
• Ensure application operations user processes integrations and change controls comply with SOX ITGC and audit requirements.
• Coordinate internal and external audits including evidence gathering remediation and control improvements.
• Manage third-party vendors including issue resolution enhancement requests contract oversight and license renewals.
• Oversee disaster recovery planning security configurations and Certificate management including SSO.
• Lead demand intake prioritization and backlog management across multiple concurrent initiatives.
• Develop and maintain project plans timelines cost estimates and stakeholder communications.
• Gather and document business requirements functional specifications user stories and process models.
• Plan and execute testing activities across all phases including user acceptance testing (UAT) and regression testing.
• Review and approve requirements solution designs test plans and golive readiness.
• Partner with Procurement and IT teams to evaluate alternative technologies and optimize the application portfolio. Support vendor selection RFPs and SOW creation for enhancements or new solutions.
• Proactively identify gaps between business needs and IT capabilities and recommend pragmatic value-driven solutions.
• Collaborate with IT delivery teams (Application Integration Security Infrastructure) to execute enhancements and projects.
• Provide Tier 2 / Tier 3 support for expense and legal platforms including issue triage root cause analysis and coordination with Vendor support and third-party providers.
• Monitor application health data feeds and integrations (e.g. ERP HR master data credit card providers)
• Work well both alone and as part of a team.

Required Qualifications

• Bachelors degree in Computer Science Business or a related field.
• 5 years of experience in business systems analysis application management or service delivery.
• Strong understanding of SOX IT General Controls and audit requirements.
• Experience supporting multi-tier applications in a production environment.
• Proven ability to manage multiple priorities and stakeholders in a global environment.
• Excellent communication skills with the ability to translate technical concepts into business terms.
• Experience working with both Agile and Waterfall methodologies.
• Demonstrated problem-solving organizational and analytical skills.
• Experience working with internal support teams and external SaaS providers.
• Ability to work with senior business leaders and influence without direct authority; Business customer oriented
• Scripting skills (SQL Linux Windows)
• Interface knowledge (API SFTP SAP PO etc.)

Preferred Qualifications

• Experience with Microsoft 365 tools (SharePoint Power Automate Power BI).
• Familiarity with Legal applications such as CounselLink Entity Management Compliance Tools Legal Document Management e-Discovery and Legal Hold systems
• Familiarity with Expense Reporting solutions (Navan or other)
• SAP/QAD ERP familiarity
• Familiarity with integrations to ERP (e.g. SAP) and HR master data feeds

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