Senior Lead AI Product Owner for ServiceNow Core Platform

About this role:

In this role you will:

• Own endtoend product strategy and execution for AI innovation and incubation within the ServiceNow platform
• Identify and evaluate emerging AI capabilities and determine viability value and readiness
• Lead proofofconcepts and pilot efforts defining clear objectives success criteria and scale decisions
• Deliver AIenabled solutions designed for longterm enterprisescale use balancing innovation platform stability and future extensibility
• Act as a strategic product advisor influencing AI product direction investment priorities and longterm outcomes across the ServiceNow platform ecosystem
• Lead the resolution of highly complex ambiguous product challenges requiring indepth evaluation across multiple teams domains and enterprise stakeholders
• Apply strong product judgment analytical thinking and creativity to shape solutions and requirements
• Design AI solutions that align with ServiceNow workflows data models extensibility and integration patterns
• Enable adoption of platformlevel AI solutions across the ServiceNow ecosystem through clear engagement models reusable patterns and guidance
• Influence how teams incorporate AI capabilities into their products ensuring solutions are practical scalable and supportable
• Partner closely with engineering architecture risk compliance and security teams to ensure AI solutions meet enterprise standards and operational expectations
• Engage effectively with professionals across product technology and governance functions to align priorities resolve dependencies and drive progress across complex initiatives
• Ensure AI solutions are designed with appropriate controls observability and operational readiness
• Support alignment with enterprise AI governance processes through strong partnership and clearly defined process definition

Required Qualifications:

• 7 years of digital product management experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• Handson experience delivering products on the ServiceNow platform within a large enterprise environment
• Experience leading AIenabled solutions from concept through pilot and into scaled supported platform capabilities
• Proven ability to lead highly complex crossfunctional initiatives through influence and product expertise

Desired Qualifications:

• Experience leading AI automation or advanced platform capabilities within large enterprise environments
• Strong working knowledge of AI governance and risk considerations including data privacy security and compliance
• Familiarity with ServiceNow platform considerations such as upgrades plugins and performance
• Experience operating in highly regulated industries (e.g. financial services healthcare government)
• Ability to translate technical AI concepts into clear product use cases and measurable business outcomes

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work on-site in one of the listed locations in a hybrid environment

• This position is not available for visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.