Sr. Manager HR Technology & Automation

Who We Are

Pindrop is the Real Human Right Human Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication Pindrop delivers continuous identity verification and deepfake detection across voice video and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year including top U.S. banks as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300 patents Pindrop restores trust while reducing fraud lowering operational costs and improving customer experience.

Recognized by TIME as one of 2025s Best Inventions and by Inc. for Best in Business for Innovation Pindrop is backed by leading investors including Andreessen Horowitz IVP and CapitalG.

What youll do

Pindrop is seeking a Sr. Manager HR Technology & Automation to play a critical role in scaling the infrastructure that supports our global workforce. Reporting to the Senior Director People Operations this role serves a key operational leader responsible for the systems processes and workflows that power the employee lifecycle.

This role is ideal for a systems-minded operator who thrives on building scalable efficient and high-quality processes. You will own HR technology (UKG Ready) process design and operational governance - ensuring People Operations runs with accuracy consistency and discipline. It will partner closely with Finance IT Security Legal and functional leaders to ensure People Operations runs smoothly efficiently and without error.

You will operate as the right hand to the Senior Director People Operations helping translate strategy into operational discipline while ensuring the highest standards of accuracy automation and process integrity.

Own HR Technology & Automation (Primary Ownership)

• Serve as the primary owner and subject matter expert for UKG Ready

• Manage system configuration workflows and ongoing optimization

• Drive automation across the employee lifecycle to improve efficiency and accuracy

• Partner with IT and Security on integrations system governance and access controls

• Ensure data integrity reporting accuracy and scalable system design

• Build and maintain dashboards and reporting for People Operations and Leadership

• Establish system standards governance and best practices across the team

• Partner with vendors and internal teams to continuously improve HR technology capabilities

Design & Govern Employee Lifecycle Processes

• Own the design standardization and continuous improvement of global onboarding offboarding and lifecycle workflow processes for employees and contractors

• Ensure processes are scalable well-documented and consistently executed across the organization

• Identify friction points in the employee process experience and implement operational improvements

• Partner with functional experts that lead day-to-day execution to implement and refine processes

• Partner with Human Resources Business Partners and leadership to ensure operational processes support business needs

Enable Payroll & Benefits Operations

• Partner closely with with the Payroll & Benefits Manager to ensure:

• Accurate and timely data flow into payroll and benefits systems

• Strong document and internal controls

• Support annual renewals vendor negotiations and plan design improvements

• Provide additional support for critical issues when needed

• Partner with Finance and leadership on cost transparency and vendor performance

Act as a Key Operational Leader

• Establish and enforce process standards across the team in partnership with functional owners

• Provide day-to-day operational leadership and guidance across the team

• Act as an escalation point for systems and process-related issues

• Proactively identify operational risks and resolve issues before they escalate

• Support company initiatives requiring People Operations execution

Who you are

• You are a systems-minded operator who thrives on building processes that are clean scalable and efficient.

• You take pride in precision and accuracy and you hold yourself to an exceptionally high bar when it comes to operational quality.

• You are detail-obsessed and take pride in delivering work that is clean and reliable.

• You are equally comfortable working independently and partnering across teams to solve problems and improve systems.

• You enjoy identifying opportunities to improve how things work and have the initiative to implement those improvements.

• You operate with a strong sense of ownership and accountability and are energized by the opportunity to help build a world-class People Operations function.

Your skill-set

Required

• 7 years of experience in People Operations HR Operations or HR Technology roles

• 4 years of hands-on experience working in UKG Ready (required)

• Strong experience managing HR systems and automation workflows

• Proven track record of improving processes and scaling operations

• Strong attention to detail and commitment to operational accuracy

• HR compliance requirements including employee lifecycle documentation and adherence to federal state regulations

• Experience partnering cross-functionally with Finance IT Security or Legal

Preferred

• Experience in high-growth technology or SaaS environments

• Experience building dashboards reporting or analytics within HR systems

• Experience managing HR technology vendors or integrations

• HR certification (PHR SPHR SHRM-CP SHRM-SCP)

Whats in it for you

• An opportunity to shape and scale the operational backbone of a growing organization with direct impact on how People Operations supports the business

PLEASE NOTE: This role sits ONSITE in Atlanta GA.

This position will be posted for 30 days after 4.14.26

Not sure if this is you

We want a diverse global team with a broad range of experience and perspectives. If this job sounds great but youre not sure if you qualify apply anyway! We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time.

AI - A Transformative Force

At Pindrop we view artificial intelligence as a transformative force that when harnessed responsibly can unlock unprecedented value for our customers partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer all qualified applicants receive consideration for employment without regard to race color age religion sex gender gender identity or expression sexual orientation national origin genetic information disability marital and/or veteran status.