Operations Manager

We are seeking an Operations Manager to lead the New York Centralized Support Collection and Enforcement Project supporting the New York Office of Temporary and Disability Assistance.

This role is responsible for overseeing largescale operations leading highperforming teams and partnering closely with state clients to ensure service excellence.

Key Responsibilities

• Lead and manage a team of 200 employees responsible for processing and disbursing child support payments
• Oversee operations for New York States Child Support Customer Call Center
• Develop and maintain strong collaborative relationships with onsite New York State clients
• Ensure daytoday operations run smoothly and align with company quality and performance standards
• Partner with leaders across multiple locations to drive efficiencies share best practices and support continuous improvement
• Meet regularly with stakeholders to review program performance address challenges and align on goals

Requirements

• Minimum of three (3) years of management experience supporting major operations data center operations customer support services payment processing and/or transaction processing
• Strong communication interpersonal and leadership skills
• Excellent organizational and people management capabilities
• Bachelors degree preferably in business administration
• Proficiency with Microsoft 365
• Ability to work extended and weekend hours as business needs require

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role you can expect the following working conditions:

• Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.
• Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognitionweve received for ourdiversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success isdirectly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive both personally and professionally.
• Make a difference with our clients our communities andthe millions of people we support.

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business needs may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $77700 - $101000.