Lettings Manager

Job Description

Lettings Manager - Edgbaston - up to 35k basic plus commission

This is a great opportunity to join a leading independent city centre Lettings Agency who have built up an impressive reputation over many years which has led them to being a highly respected brand in the area. They are looking for an experienced Lettings Manager who will be responsible for the day to day operation of the lettings department including managing 5 staff business generation valuations training and coaching staff members ensuring compliance client care and manage long term existing relationships with landlords and tenants.

Main Duties and responsibilities

• Creating and maintaining strong relationships with landlords tenants and key stakeholders
• Overseeing a portfolio of circa 375 properties ensuring effective management and compliance
• Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream
• Attending and instructing lettings valuations with property market knowledge
• Oversight of onboarding new stock
• Supporting empowering and guiding the team to achieve personal and branch goals
• Training and development of the lettings team
• Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements
• Improving and implementing processes
• Management of escalations from landlords and tenants
• Stay informed and up to date on legislation and upcoming changes and adapting the operation and training the team as required
• Day to day management and supervision of staff including performance management motivation and resource planning
• Overseeing general office operations to ensure efficiency organisation and a high standard of presentation
• Managing workloads and task allocation across the team to ensure service levels are maintained
• Ensuring office compliance systems and procedures are consistently followed by all team members
• Supporting recruitment onboarding and retention of staff within the lettings team

Key skills and experience required

Essential

• Proven experience in a lettings management or senior lettings role
• Strong knowledge of the local property market and lettings legislation
• Excellent interpersonal and communication skills with a proven ability to build strong professional relationships with tenants and landlords
• Experienced at listings valuation negotiation and instructions and driving new business
• Proactive and results-driven with a focus on delivering exceptional service.
• Highly organised with strong attention to detail and the ability to manage multiple tasks effectively
• Proficient in using property management software and Microsoft Excel
• Flexibility to travel for the needs of the role own car is required

Desirable

• • Property management experience
  • ARLA/Propertymark qualification

The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings Estate Agency New Homes Sales Property Management and Financial Services.