Service Manager

Service Manager

Location: Seven Sisters
Working Hours: 37 hours per week
Contract Type: Permanent full- time
Salary: 35920 - 51640

Make a real difference in your community

Are you passionate about helping others live safer healthier and more independent lives

Join Waythrough one of the UKs leading mental health and social support charities and make a lasting impact every day.

We support over 125000 people each year through our 200 services empowering individuals to overcome challenges around mental health housing and substance use.

About the Role
We are seeking an experienced talented and passionate Service Manager to lead our dynamic fast-paced alcohol specific service.

The Service Manager is a pivotal leadership role responsible for the operational management strategic development and clinical governance of these services.

What Youll Do

• Provide strategic leadership and day-to-day management for the service.

• Develop and maintain strong partnerships with key stakeholders providers and community organisations.

• Lead motivate and support a team of skilled staff ensuring effective supervision and guidance.

• Ensure compliance with all statutory regulatory and safeguarding requirements.

• Foster a culture of continuous improvement innovation and high performance.

To Succeed in This Role Youll Need:

• A relevant professional qualification in health social care or a related field.

• Experience delivering models of care to families affected by substance misuse.

• A proven track record of leadership staff management and delivering high-quality services.

• Excellent communication skills with the ability to build strong relationships with stakeholders and service users.

• Strong analytical and problem-solving skills with the ability to interpret data and shape effective service strategies.

• Solid knowledge of the substance misuse sector and the wider health and social care landscape.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship Waythrough is now one of the largest mental health and social support charities in England.

With 3500 staff and volunteers across more than 200 services we help people to live full meaningful lives.

Some roles may still appear under our legacy brands (Humankind Richmond Fellowship Aquarius) while we complete our integration but wherever you join us youll be part of one supportive team sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy a comprehensive benefits package:

• 27 days annual leave rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution matched up to 6.5%

• Life assurance (3 annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• 500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card Charity Discounts Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

If you need adjustments or support to apply please email .

How to Apply

If youre viewing this advert on an external platform such as Indeed please click Apply via Company Website to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together weve created one of the largest mental health and social support charities in England.

Every year we support around 125000 people through nearly 200 services and its all made possible by our 3500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer healthier more independent lives Join our team at Waythrough and support people facing challenges around mental health substance use housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy a comprehensive benefits package:

• 27 days annual leave rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution matched up to 6.5%

• Life assurance (3 annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• 500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card Charity Discounts Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team:

Closing Date: