Courier Service Specialist

Join the Evri Final Mile Team as a Courier Service Specialist!

Location- Carlisle

Shift Pattern Any 5 days over 7

Ready to be at the heart of the actionStep into a fastpaced role where every day brings new challenges new people and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problemsolving supporting others and driving service excellence this is your moment.

This is a great time to be joining us!We are growing year on year with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

What Youll Be Doing Day to Day as our Courier Service Specialist

As aCourier Service Specialist youll be the onsite champion keeping our Delivery Units running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection youll be the steady hand ensuring efficiency compliance and reliable service. Youll oversee daily activity tackle issues before they escalate and keep the operation flowing seamlesslyso our customers get the great experience they expect.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers scanning delays or missing parcels before escalating.
• Use the Service Tracker to raise timely transparent escalations when needed.
• Support couriers with manifests routing and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested Heres What Youll Need to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself-employed courier model.
• Experience working in afast-paced customer-focused operational environment.
• Strongproblem-solving organisation and attention to detail.
• Confident communication skills and the ability tospot and escalate risks quickly.

Evri we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are and what they bring to our business.

We are Evri. Where everyone is welcome

Were excited for the deliver it together.

Every parcel every person every place every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone everywhere. And were doing that by offering the most convenient way to send receive and return parcels without costing the earth.

Whether its a customer sending a present to a friend a marketplace trader shipping in bulk or a major retailer such as John Lewis asos or Next weve got it covered. With our team of 30000 couriers thousands of local ParcelShops and a growing network of hubs and depots across the country we safely get parcels from A to everywhere.

And its not just customers and retailers who trust us. Weve won loads of industry awards over the past few years including gongs for IT innovation and our green fleet.

But we wouldnt be the biggest dedicated parcel delivery company in the UK without amazing people. Were a friendly ambitious and diverse bunch united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We cant wait to hear from you.