Customer Support Representative

ABB

Job Location:

Memphis, TN - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Support Manager

In this role you will have the opportunity to act as the first point of contact for ABB customers with the intention to make ABB an easy and trusted choice to do business with. Each day you will provide internal and external customer support such as technical support order and payment related assistance forwarding supplier offers finding the right speaking partner etc. and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

The work model for the role is: hybrid out of the Memphis TN office (#LI-Hybrid).

You will be mainly accountable for:

Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g. production capability and scheduling resourcing quotes price lists and invoice) is in place.
Initiating customer feedback loops in regular intervals by following commonly agreed processes understanding their satisfaction level and identifying areas of continuous improvement.
Supporting the regular maintenance of contact lists routing tables and information on internal/external pages.
Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role:

A High School Diploma/GED is required BBA preferred in Customer Operations
3 plus years of experience in customer service working as a customer service representative with respect to the electrical industry market
An agile and proactive approach with a demonstrated ability to take ownership of customer issues
Knowledge of principles and practices in customer service
Knowledge of SAP Torque Sales strongly preferred all Microsoft software such as Outlook Excel Word etc. required
A collaborative solution-focused approach and strong written and spoken communication skills
Candidates must already possess authorization to work for ABB in the US.

Whats in it for you:

We empower you to take the lead share bold ideas and shape real outcomes. Youll grow through hands-on experience mentorship and learning that fits your goals. Here your work doesnt just matter it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Parental Leave up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.

Required Experience:

Unclear Seniority

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Customer Support ManagerIn this role you will have the o...