CHB Operations Manager

About us

Our vision goes beyond the ocean: we aim to be a true integrator of container logistics connecting and simplifying our customers supply chains. Our people make this possible. As part of this journey we are building a single global HR organization with a clear purpose: to support our employees so they can deliver exceptional value to our customers.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers supply chain. We count on our people to make it happen. Were taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees so they can best support our customers.

We offer the opportunity to grow your career in a truly global valuesled organization supported by competitive compensation comprehensive benefits and awardwinning development programs. Youll join a diverse and collaborative team that values inclusion continuous learning and shared success while providing the support and flexibility needed to thrive professionally and personally.

The Role

As MCS Delivery Manager you will play a critical role in bringing the Maersk Customs Services (MCS) Product Strategy to life by leading a highperforming team of customs and logistics professionals responsible for executing customers customs operations with excellence efficiency and full regulatory compliance. You will be accountable for the daytoday delivery of MCS across multiple customs offices traffic flows and customs regimes managing endtoend customs processes while maintaining high levels of customer satisfaction. Working closely with internal stakeholders and external partners you will apply your expertise in customs compliance and global trade to ensure consistent highquality service delivery that supports business growth and longterm customer success.

Key responsibilities:

• Support the annual Maersk Customs Services (MCS) product strategy including operational forecasting and planning in close collaboration with Procurement and Product teams.
• Ensure achievement of MCS financial objectives by driving accurate and timely endtoend execution against monthly Revenue Cost and Gross Profit targets.
• Design and lead regular operational reviews to monitor performance and drive continuous improvement across MCS processes.
• Ensure the effective implementation of new projects from a trade compliance and customs operations perspective.
• Plan design implement and execute MCS service delivery for customer operations ensuring consistency quality and compliance.
• Collaborate proactively across multiproduct solutions and crossfunctional business teams to deliver integrated outcomes.
• Identify operational and business risks early and take corrective actions to prevent service disruptions.
• Drive service delivery excellence through daily communication and coordination with internal teams customers vendors and external partners.
• Build and maintain strong relationships with customers and external stakeholders including customs authorities terminals chambers of commerce and other regulatory bodies.
• Define measure monitor and continuously improve MCS key performance indicators (KPIs).
• Improve vendor performance by managing Service Level Agreements (SLAs) and driving accountability.
• Support the development and engagement of the MCS delivery team by fostering collaboration learning and growth opportunities.

What we are looking for:

• Bachelors degree in International Trade Customs Logistics Supply Chain or a related field
• Minimum of 10 years of experience in Customs Operations across multiple customs regimes (definitive temporary intransit RFE fiscal depot)
• Strong working knowledge of Mexican regulations including Customs Law Foreign Trade Law VAT Law IMMEX Decree and related frameworks
• Demonstrated commitment to delivering a bestinclass customer experience
• Structured resultsdriven approach with the ability to manage complexity
• Experience working in large global organizations and navigating complex stakeholder environments
• Proven ability to work effectively with remote teams
• Capability to influence and collaborate across teams outside of direct reporting lines and across multiple products
• Strong stakeholder management skills with a track record of delivering results through others
• Adaptability and resilience in fastpaced changing environments

If youve read this far were glad youre interested. If youre motivated to use your expertise to make a meaningful impact in a global organization we look forward to hearing from you. Apply now.

You must be authorized to work for any employer in Mexico.

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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