Deputy Retail Manager

Starting salary:34721
Contract type:Permanent
Grade:3
Location:Stirling Castle Castle Wynd Stirling FK8 1EJ
Working Hours:28.4 hours per week 4 days out of 7
Interviews:To be held in person on Thursday 28th May 2026

This role is pivotal in the continued delivery of excellent service within the Stirling Castle Retail Team. You will lead the team within our Palace Gift Shop to promote our various products to our many visitors ensuring customer satisfaction and maximising income.

For more information about the post and information about the team please access the full job descriptionfor this post. Please note that if you dont have Office 365 installed on your device this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage Manx and Cadw properties

Key Responsibilities of this role

Main Duties

• Assist Retail Manager to manage the Stirling Castle Retail Team by providing leadership motivation and direction to ensure that the site meets all its performance targets.

• Motivate the team to promote our various products with focus on upselling and cross selling.

• Liaise with other onsite teams including Conservation Group ASH Museum Learning Services and Benugo to ensure delivery of a first-class visitor experience.

• Motivate the retail team to achieve and maintain continued high standards of customer service.

• Work with colleagues in the HS Retail team regularly reviewing products to maximise sales at the site.

• Ensure there is high standards of cleanliness merchandising and stock rotation within retail areas.

• Ensure stock is managed in accordance with HES Stock Management Procedures.

• Ensure that all cash credit and receipts are accounted for and reconciled at the end of the day in line with SC Cash Handling Procedures.

• Work within our cash office on a regular basis ensuring all monies are banked and all paperwork processed.

• Ensure all processes outlined in the HES Essential Practices booklet are followed.

• Undertake all aspects of performance management including yearly reviews and attendance management.

• Monitor staffing levels and priorities to ensure that all key areas of the retail department are delivered.

Monument Presentation

• Lead your team to ensure that Stirling Castle is properly presented to meet all our opening time commitments.

• Report any maintenance or safety issues requiring attention to line manager and/or Duty Manager.

Management of Resources & Compliance

• Ensure Fusion management system is kept up to date for your direct reports.

• Comply with all HR requirements including utilisation of the Fusion system to submit overtime/T&S claims to meet processing deadlines.
• Ensure annual leave special leave and attendance management is kept up to date for your direct reports.
• Support the management team in ensuring the site is properly resourced and assist with any recruitment as required.

Health and Safety

• Monitor and comply with all health and safety policies/procedures.

• Be aware of all relevant risk assessments fire action plans evacuation procedures incident response guidelines and position of First Aid boxes ensuring that direct reports are kept up to date.

• Ensure the security of the site buildings and contents through following site-specific procedures and ensuring that the retail team follow these procedures.

Team Communication and Participation

• Proactively communicate with colleagues locally and within HQ to ensure good team working consistency of service and delivery of objectives.

• Ensure good levels of communication are maintained with your team delivering morning briefings and holding team meetings.

• Ensure all relevant training is completed by your team.

Key requirements of the role:

In order for you to be successful in this post we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1200 words) using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read our CV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential:

• Retail management experience.

• Experience of leading a team in delivering high standards of customer service and achieving KPIs.

• Excellent team working skills.

• Experience dealing with cash credit transactions and end of day procedures.

• Experience of using computerised systems.

Find out more aboutdesirableskills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply followed by Apply Now button to begin your application.