Manager | Accounts Receivable | Bengaluru | Finance Transformation

Sr. Team Lead Enterprise Technology and Performance-Finance Transformation Accounts Receivable

• Location: Bangalore

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.Learn more about ET&P

Your work profile

Accounts Receivable will lead the AR function ensuring operational excellence process compliance and team performance. This role emphasizes strategic decision-making stakeholder collaboration and driving overall AR efficiency while achieving SLA and KPI goals. Additionally the Assistant Manager will oversee the end-to-end AR process including cash application collections and reporting ensuring all activities are performed in a timely and accurate manner. They will also manage the teams day-to-day activities providing guidance and support to resolve escalated issues and maintain high-quality service standards. The Assistant Manager will be key in identifying areas for process improvement and implementing solutions to optimize the AR workflow.

Supporting Actions

Service Delivery

End-to-End AR Process Management:

Oversee and ensure smooth execution of all accounts receivable functions including invoicing cash application collections and dispute resolution.

Drive efficiency and accuracy in the AR cycle from invoicing to payment receipt and account reconciliation.

SLA and KPI Management:

Monitor team performance against SLAs and KPIs ensuring timely and accurate processing of payments and resolution of outstanding items.

Conduct regular reviews and provide feedback to improve individual and team performance against established targets.

Governance and Compliance:

Ensure that all AR processes comply with internal controls corporate policies and regulatory requirements.

Implement governance mechanisms to mitigate risk and maintain audit readiness in AR operations.

Strategic Leadership:

Oversee the end-to-end AR process including cash application collections and reporting.

Develop and implement strategies to optimize AR processes.

Stakeholder Collaboration:

Partner with internal and external stakeholders to resolve escalations and drive resolutions.

Represent the AR team in cross-functional meetings.

Performance Reporting:

Monitor and report on SLA KPI and collection metrics.

Analyze trends and recommend process improvements.

Team Management:

Provide guidance and mentorship to team members at all levels.

Ensure the team adheres to SLAs and KPIs.

Support to Management

Support Management (as required) in areas such as:

Identify inefficiencies in AR workflows and propose optimization strategies.

Provide detailed SLA KPI and collection reports with actionable insights.

Handle escalations for complex AR issues to ensure timely resolution.

Collaborate with stakeholders to align AR processes with organizational goals.

Ensure compliance with policies audit requirements and regulatory standards.

Key Skills Required

8-12 years of previous work experience in Accounts Receivables financial operations or a related role.

Proven expertise in managing cash application collections and reconciliation activities.

Strong understanding of SLA and KPI management to drive team performance.

Experience in handling escalations and resolving complex AR-related issues.

Proficiency in ERP systems (e.g. SAP Oracle) and advanced reporting tools.

Demonstrated ability to collaborate with cross-functional teams and stakeholders.

Expertise in reconciliations month-end activities and revenue recognition.

Knowledge of governance compliance and audit requirements in AR operations.

A Masters or Bachelors degree in accounting Finance or Business Administration.

Proficiency in ERP systems (e.g. Oracle R12) and advanced MS Excel skills.