Senior Manager, Process Optimisation (Program Management) 12m FTC

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Role Overview - 12m FTC (Maternity Cover)

The Global Marketing Sales and Business Operations (GMSBO) division brings together a global staff with a passion for engaging gamers with PlayStations extraordinary intellectual property. With teams in countries across the globe we recognise the importance of balancing local relevance with a global perspective. Across our marketing Direct to Consumer channel partners and services business we work together to bring the best of the PlayStation experience to markets and channels around the world.

As part of GMSBO the Executive Portfolio Management Office (EPMO) has a remit for supporting strategic initiatives to ensure coordinated action and execution. The core areas of focus are goals tracking organisational alignment knowledge management process improvement and initiative management. Further the team coordinates and runs project plans for division activities related to bringing products to market in both new and known capacities and enable processes to create alignment and efficiency.

The Process Optimisation team within the EPMO is seeking a team manager(Contracted) for maternity backfillin arolethatcombines strong manager expertise in roles of deep process analysisand change management capabilities to drive impactful sustainable transformation across complex business and system environments.

Operating within a fast-paced dynamic environment this individual will engage with senior leaders and cross-functional teams on high-impact process redesign initiatives that demand discretion analytical rigor and strategic influence.

What youll be doing:

• Lead and develop a globally distributed Process Optimisation team managing capability performance and growth across process mapping redesign change management and continuous improvement disciplines.
• Own team capacity planning and resource allocation ensuring effective assignment of work across a portfolio of process optimisation initiatives aligned to business priorities.
• Act as the primary EPMO point of contact for process optimisation demand intake evaluation prioritisation and backlog management ensuring alignment to strategic objectives and portfolio needs.
• Oversee delivery of a portfolio of process-related initiatives ensuring consistency quality and alignment with organisational goals while maintaining visibility of progress risks and outcomes.
• Step into initiatives as needed to lead support or unblock delivery particularly for complex or high-priority effortsoperatingflexibly across program and project-level activities.
• Drive delivery across key areas including process assessment mapping redesign change management and continuous improvement ensuring structured and repeatable approaches.
• Establish and evolve ways of working standards and governance for process optimisation within the EPMO aligned to broader portfolio and project management practices.
• Lead the development and scaling of the Process Center of Excellence (CoE) including methodologies tools templates repositories and best practices.
• Support the creation and rollout of the Change ManagementCoEestablishingconsistent approaches to change enablement stakeholder engagement and adoption.
• Lead and evolve a continuous improvement (CI) self service including identification prioritisation and delivery of improvement opportunities and management of an opportunity backlog.
• Partner with Strategic Portfolio Operations and EPMO leadership to ensure alignment between demand prioritisation and resource planning contributing to overall portfolio transparency and effectiveness.
• Act as a trusted advisor to senior stakeholdersfacilitatingalignment providing structured recommendations and supporting complex decision-making across cross-functional teams.
• Drive a culture of operational excellence continuous improvement and data-driven decision-making ensuring measurable value delivery from process initiatives.
• Ensure delivery aligns with EPMO governance supporting activities across the full lifecycle from intake and planning through execution monitoring and retrospective.

What were looking for:

• Proven experience leading teams delivering process optimisation transformation or continuous improvement initiatives in complex matrixed organizations.
• Strong experience managing demand intake prioritisation and resource allocation across a portfolio of work.
• Demonstrated ability to balance team leadership with hands-on delivery stepping into projects where needed.
• Experience building or contributing to Centers of Excellence (CoE) including development of methodologies standards and best practices.
• Strong understanding of process optimisation disciplines including process mapping redesign change management and continuous improvement.
• Experience working within or alongside PMO structures and matrixed organisations with familiarity in governance intake and portfolio processes.
• Strong analytical and problem-solving skills with the ability toidentifyopportunities and translate them into actionable initiatives.
• Excellent stakeholder management and communication skills with the ability toinfluence atall levels of the organization.
• Proficiencywith process project and change management tools (e.g. VisioSignavio Wrike MS ProjectProsci or equivalent).
• Bachelors degree in Business Engineering ora relatedfield.
• Project Management and/or Lean Six Sigma certifications are a plus.
• Highly adaptable with the ability tooperateeffectively in fast-paced ambiguous and evolving environments.

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.