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Want to join a team with a mission to improve and save lives

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

The Manager UX Research leads Elektas UX Research team globally and oversees user research and user testing for Elektas hardware and software products ensuring that they are easy and safe to use. They are also responsible for leading and managing usability activities within the regulatory submission and approval processes.

Reporting to the Head of UX & Design (UX&D) they will collaborate closely with the other UX&D Managers (UX Strategy & Design Industrial Design UX Development) and leaders in other departments: Product Management Engineering etc. They will influence the business to adopt best practices in User-Centred Design (UCD) assess the business impact of these activities and communicate their teams value in the process.

Responsibilities

• Line-manage a team of individual UX Researchers responsible for hiring performance management career development and motivating the team towards excellent performance

• Understand Elektas Products and their contexts so as to be able to prioritise the resourcing of their team to the most important products/ projects creating the greatest possible UX/ product quality and measurable business impact

• Develop and maintain a network of Elekta stakeholders; in particular leaders in the Product and Engineering divisions. Understand the needs of these stakeholders agree with them the scope of work and ensure they are kept up-to-date with progress

• Support the Head of UX&D in evangelising the benefits of User-Centred Design across the Elekta business including collating and communicating a set of compelling case studies where UCD has made a measurable business impact

• Maintain a good understanding of the other UX&D domains (UX Strategy & Design Industrial Design UX Development) so as to be able to sell the wider teams skills and contributions

Technical

• Oversee the processes and methods of UX research and user/ usability testing aiming for an iterative UCD approach for all products which incorporates the needs and wants of users at all stages

• Push for early discovery research activities (e.g. interviews observation contextual research) to be carried out on all significant new or revised products agreeing pragmatic compromises with Product and Engineering leads where necessary

• Lead the Usability Engineering process for regulated medical devices. Ensure that the necessary formative and summative usability testing activities are performed and correctly documented. Work with Product and Regulatory teams to support regulatory submissions/ approvals.

• Oversee the collection and usage of user insights during phased launch activities (e.g. alpha beta pilot early adopter commercial launch post-launch) such that feedback is continually incorporated and leads to product UX improvements

• Measure Product UX quality in a consistent way across the various research and usability testing activities so as to track quality improvements over time compare products compare with competitors etc.

• Seek to get the greatest possible value from existing/ secondary user research and market research studies analysing their insights and making recommendations for product UX improvements

• Balance those research/ testing activities that can be performed by the internal team vs. those where support from 3rd party agencies is necessary. Maintain a roster of suitably-qualified user research agencies and initiate work and manage them appropriately.

• Keep up with the state-of-the-art in the UCD of regulated medical devices

What youll bring:

• Masters degree in User Experience Human Factors Human-Computer Interaction Experimental Psychology or a similar relevant subject

• Comprehensive knowledge base acquired from 8 years experience as a (Senior/ Lead) UX Researcher in a domain of complex products and services

• 2 years experience in managing a UX team including all people management responsibilities. Experience guiding and mentoring UX professionals across functions to drive best practice.

• Good knowledge of the processes and regulations around Usability Engineering for regulated medical devices. Experience leading such work including usability testing and completing the documentation required for regulatory submissions/ approvals.

• A track record of influential leadership management of senior stakeholders and driving cross-functional agreement on user-centred design.

• A track record of case studies (personal and/or from a managed team) where user-centred design has had a significant and measurable business impact

• Skilled storyteller in user-centred design able to present complex information in a digestible format at all levels of the business.

What youll get:

In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer addition to this Elekta offers a range of benefits.

• This is an office based role ( 4 days a week from our Crawley Hub )
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)
  

Hiring process:

We are looking forward to hearing from you! Apply by submitting your application and résumé in English via the Apply button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer:

We are an equal opportunity employer. We evaluate qualified applicants without regard to age race colour religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.

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