Senior DevOps Engineer

Job Description:

Merkle powers the experience economy. For more than 35 years the company has put people at the heart of its digital business transformation approach. As the worlds only integrated experience consultancy with a heritage in data science and business performance Merkle delivers holistic end-to-end experiences that drive growth engagement and loyalty. With more than 16000 employees Merkle operates in 30 countries throughout the Americas EMEA and APAC.

In Bulgaria we manage a global client portfolio providing a single source of expertise technology and operational support. We have a proven track record for delivering managing and innovating multi-channel commerce platforms for major international brands and retailers including adidas Clarins ASDA Shiseido and more. Our world-class team has delivered sites for over 35 brands including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices paid search and social advertising and SEO. We look forward to whats next.

Were hiring a Senior DevOps Engineer at Merkle in Sofia.

About the Role

We are looking for a Senior Cloud DevOps Engineer to own and evolve our AWS infrastructure. You will drive automation reliability and delivery efficiency across a high-scale security-conscious stack. This is a hands-on role with real ownership.

Responsibilities

• Own and evolve AWS infrastructure at scale including networking security cost optimisation and reliability

• Design and maintain CI/CD pipelines and IaC practices that accelerate delivery and reduce operational risk

• Build and operate end-to-end observability: log ingestion dashboards alerting and APM

• Manage Kubernetes workloads on EKS including cluster operations and deployment strategies

• Enforce secrets management IAM policies and security controls across the environment

• Lead incident response and drive systemic reliability improvements

• Set technical standards and act as a senior stakeholder in architectural decisions

• Document infrastructure runbooks and processes to production-ready standards

Required Qualifications

• 5 years hands-on experience with large-scale AWS production environments

• Deep proficiency with Kubernetes and EKS

• Strong IaC skills with Terraform; Helm proficiency for Kubernetes package management

• Proven CI/CD experience with Jenkins and GitHub

• Hands-on experience with the Elastic Stack and log ingestion pipelines at scale

• Experience with New Relic for APM and infrastructure monitoring

• Proficiency in Python and Bash; additional languages a plus

• Solid grasp of AWS security services: GuardDuty Security Hub WAF Shield KMS IAM

• Experience with HashiCorp Vault for secrets management

• Strong networking fundamentals in cloud-native environments

• Fluent English; strong written and verbal communication

• Degree in Computer Science IT or equivalent experience

Nice to Have

• SonarQube BlazeMeter Artifactory experience

• AWS certifications

What do we offer:

• We are strong advocates of work-life balance so we provide all our staff with 25 days of paid leave and 3 fixed days of well-being annually.

• Ahybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking spacesfor all our employees working from the office.

• Complimentary drinks and snacks in the office to keep energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance Health and dental insurance plans or if selected gift vouchers instead.

• Sports card partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation we use insights to connect brand content commerce and experience underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo Japan and our 65000-employee base of dedicated professionals works across four regions (Japan Americas EMEA and APAC). Dentsu combines Japanese innovation with a diverse global perspective to drive client growth and to shape society.

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