Office Administration Supervisor

Arizona Autism United (AZA United) is a leading nonprofit service organization for children and families affected by autism in and around Maricopa County. We provide a wide range of supports and therapies and are currently expanding locations and programs across the Valley. We are growing and this is an exciting time to join aTop Workplace winnerwith many opportunities for future career growth!Learn more about us here:

Overview

The primary role of the Office Administration Supervisor (OAS) is to supervise front office staff & monitor the front officefunctions of each of the AZA United office locations and to serve as the primary back-up receptionist during addition this role will help other department staff as needed in facilitiesadministration clinical scheduling supply procurement and event management.

Snapshot

LOCATION:80% in-office at all AZA offices and 20% remote
PAY:$28-$34/hourly (based on experience) participate in ourScheduled Raise Programup to2x/year
SCHEDULE:Full-time Monday-Friday 9am-5pm with flexibility to adjust based on coverage needs
BENEFITS:Comprehensive health package PTO/PST 12 paid holidays 401(k) paid parental leave and more!

This role may be a good fit for you if...

• You have excellent customer service& communication skills
• You possess strong organizational skills and excellent attention to detail
• You have proficient computer skills
• Yourearesourcefulproblem-solver
• Youre anenthusiastic & positiveteam player
• Youre excellent at effectively managing multiple priorities
• Youre an experienced supervisor who loves to coachsupport others collaborate

Job Duties

Develop monitor and support assigned staff:

• Provide initial and ongoing training for assigned employees
• Document procedures in a way that can be easily understood and implemented by others
• Regularly meet with and observe the work of assigned staff to provide performance feedback andmonitor progress towards goals
• Ensure adherence to legal and company policies and procedures in systems and processes

Support front desk operations:

• Visit each site on a regular cadence to support supervisees and perform site-specific tasks or projects
• Serve as a backup receptionist for front desk management during absences of regularly assignedOffice Administrators at any site performing all regular duties for that role as needed
• Ensure adequate inventory across locations
• Manage and update all front desk operation systems including but not limited to the phonesystem fax system and visitor management system
• Confirm Office Administrators are supported in their specialty tasks clinical staff as needed

Support compliance and facilities management:

• Participate in all onsite funding source and compliance audits
• Ensure procedures are documented ensuring the facility meets or exceeds all location-specificrequirements set forth by our contracts licenses or funders (i.e. fire inspections cleaning andsanitation procedures evacuation drills OSHA standards etc.)
• Assist and help manage facilities related issues as they arise

Provide excellent customer service:

• Ensure that Office Administrators are trained to communicate with clients and staff professionallyin accordance with our organizational values and goals in person on the phone and electronically
• Empower Office Administrators with resources and information to respond to and resolve anyinquiry they may receive with accuracy and efficiency to promote customer satisfaction
• Facilitate methods for the Office Administration team to participate in follow-up processes toensure that families and staff are adequately supported by AZA United
• Collaborate with all levels of employees and management
• Establish and monitor systems for timely and accurate response to inquiries

Support systems improvement:

• Work with clinical and administrative leadership to create systems processes communicationmethods etc. for front desk operations at each site
• Manage projects and delegate assignments to supervisees for a variety of administrative andclinical needs related to building infrastructure and improving efficiencies throughout theorganization

Experience & Qualifications

• HS Diploma or GED required
• 3 years of experience supervising multiple staff members
• 5 years of experience in roles that requiredmanaging multiple priorities
• Must have strong computer proficiency including experience with Microsoft Office Suite and CRMs
• Must be at least 23 years of age for driving/compliance policies
• Must have your own dependable vehicle with valid drivers license insurance and registration
• Must be able to successfully pass a fingerprint clearance check and other related hiring requirements

Benefits

Join an organization with a great culture and supportive leadership that believes in work/life balance. AZA United is anArizona Top Workplace winner because we provide a collaborative work environment focused on transparent communication teamwork and professional growth! In addition you will receive the following benefits:

• A competitive salary Scheduled Raise Program (2x/year)
• An excellent comprehensive health benefits package that includes health dental and vision employer contributions to your health savings account company paid Short-Term/Long-Term Disability and employer-paid basic lifeinsurance;
• A401K plan with up to 4% match after one year of service
• Generous paid sick time and PTO and 12 Paid Holidays
• Paid Maternity/Paternity Leave and more!

Autism knows no race religion gender or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA United welcomes applicants of any race age religion gender identity or any other aspect which makes you unique.

To learn more about AZA United visit our website or check out our Glassdoor page.

Arizona Autism United (AZA United) complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources department.

Email: Main Office Phone Number: (Please ask for Human Resources.)