GEM Customer Data & Pricing Administrator

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

As a GEM Customer Data & Pricing Administrator supporting our GEM Commercial Operations you will be trusted to maintain critical customer and pricing master data ensure compliance with global quality standards and enable seamless commercial execution across multiple countries. This role can be based in Praha Czechia or Maroussi Athens Greece.

In this role a typical day will include:

• Collaborating with Sales Accounts Receivable and Customer Service teams to ensure customer accounts pricing and financial data are accurate compliant and up to date.

• Setting up and maintaining customer accounts in SAP and CRM within defined SLAs ensuring correct commercial financial and regulatory documentation is in place.

• Managing pricing master data including selling prices freight charges promotional setups and exclusions to ensure accurate invoicing and margin protection.

• Investigating and resolving pricing disputes identifying root causes and implementing corrective actions to prevent recurrence.

• Running and cleansing customer master data reports ensuring data integrity preventing account duplication and supporting audits and compliance activities (ISO 13485 GxP).

WHAT YOULL BRING TO ALCON

• Education: Bachelors degree in Business Marketing Science or Engineering (Masters preferred).

• Experience:

  • 2 years in Master Data Management ideally within the Medical Device industry.

  • Mandatory experience with SAP Master Data Management.

  • Experience collaborating with senior internal/external stakeholders.

• Technical Skills:

  • Strong proficiency in MS Excel PowerPoint and Access.

  • Solid understanding of ERP/CRM systems and data governance.

• Behaviors & Competencies:

  • Excellent written and verbal communication in English and Arabic.

  • Strong analytical mindset with the ability to manage complexity.

  • High attention to detail qualitydriven and comfortable working across multiple countries and teams.

HOW YOU CAN THRIVE AT ALCON

• Grow your expertise in a highly regulated global environment with exposure to multiple markets across GEM.

• Enjoy autonomy and ownership as a key data steward ensuring accuracy compliance and operational excellence.

• Be part of a collaborative diverse team that values continuous improvement and invests in your professional development.

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

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