IT Support Technician Co-op Opportunity
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Technology is just the start. At SAIT our IT Services team collaborates across the institution to shape smarter more connected ways of teaching learning and working. Were strategic thinkers problem-solvers and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build whats next.
The Opportunity
Job classification: W6000 - Student Worker
# of positions: 2
Hourly rate:$18.22
Position End Date: March 31 2027
Deadline to apply: 4:00PM May 12 2026
The IT Support Technician Student provides first-level technical support for staff faculty and students. They perform basic troubleshooting analysis and resolution across hardware software and network environments. The role requires strong technical aptitude excellent communication and the ability to collaborate with other teams. The IT Support Technician Student assists with incident resolution root cause identification and works alongside more senior technicians to support delivery of technical initiatives.
Please note that this position is open exclusively to candidates who are registered SAIT students currently enrolled in courseCPWK 255 or CPWK 3000 .
How youll contribute
Advanced Technical Support
- Responds to technical incidents escalated to the Service Desk providing remote on-site and face-to-face support.
- Communicates technical solutions in accessible terms to non-technical clients.
Incident and Asset Management
- Performs the setup configuration and recovery of endpoint devices and peripherals.
- Follows established processes for deployment replacement and lifecycle tracking of assigned hardware.
Professional Development and Change Awareness
- Builds knowledge in emerging technologies institutional tools and IT processes.
- Demonstrates initiative accountability and alignment with SAIT First Principles.
What you bring
- Must be a current SAIT student enrolled in and returning to a program in Computing Technology Information Systems or an IT related field
- Experience in IT support endpoint management or technical operations within an enterprise or higher-education environment is considered an asset.
- Experience in ITSM systems and ticket lifecycle management (e.g. ServiceNow Jira Remedy) is considered an asset.
Skills
- Exceptional communication and interpersonal skills; able to translate technical information for diverse audiences.
- Analytical thinker with strong troubleshooting diagnostic and documentation abilities.
- Effective time management and ability to prioritize in dynamic multi-tasking environments.
- Demonstrated collaboration skills and commitment to team success.
- Process-oriented mindset focused on standardization security repeatability and service improvement.
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed and you will hear from us either way.
Together we build bold futures
At SAIT we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:
- Generous top-up in lieu of time off and benefits
- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
- Access to Greenshield for virtual therapy at a reduced rate to support your well-being
- Ability to contribute to RRSP or TFSA with reduced group rates
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
About SAIT
At SAIT were building bold futures. Were a community of tenacious problem-solvers inventive thinkers and passionate collaborators who believe in doing work that matters.
Named one of Albertas Top Employers were driven by a desire to create an impact in our community. If youre looking for a place where purpose meets possibility youve found it here.
Were committed to community and belonging
Community and belonging is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
The Southern Alberta Institute of Technology (SAIT) offers hands-on degree, diploma, certificate, continuing education and corporate training programs to develop the skills and knowledge employers demand.
