Account Manager, Commercial Insurance

Are you looking for

• Flexibility that fits your life including work-from-home options
• Paid time off driven by results and well-being not a fixed number of days
• A fun collaborative environment
• Support for continued learning and career growth
• A culture based on values trust accountability and bringing your whole self to work

One question were always asking ourselves is: why does the insurance industry get labeled as boring Spend a day in an Account Managers shoes and youll quickly see the opposite. This role is fast-paced relationship-driven and full of opportunities to solve real problems for real people. Our Account Managers thrive on challenge enjoy building trusted client partnerships and are always expanding their insurance expertise. Were currently looking for a Commercial Insurance Account Manager who will collaborate closely with producers and carriers to deliver exceptional service and long-term value to our clients.

Whats the work like

As a Commercial Insurance Account Manager youll take ownership of a dynamic book of business and serve as a trusted advisor to clients and internal partners alike. You will:

• Independently manage day-to-day service responsibilities for a commercial book of business with a focus on accounts generating $3000 in revenue
• Partner with producers to develop coordinate and support service plans for key accounts
• Deliver exceptional ongoing service by preparing proposals issuing certificates and auto ID cards processing endorsements audits binders and keeping all account tasks current
• Ensure timely invoicing of all premium-bearing transactions
• Review policies upon receipt to ensure accuracy and adherence to agency standards
• Respond promptly and professionally to client questions and service requests
• Review client contracts and recommend coverage modifications to producers clients and carriers as needed to meet contractual requirements
• Communicate clearly and consistently with producers clients carriers and internal team members
• Maintain complete and accurate electronic account files while fully utilizing the agency management system
• Effectively prioritize workload to meet deadlines and service expectations seeking support when needed
• Support producers in identifying and eliminating coverage gaps to reduce E&O exposure
• Participate in quality reviews and comply with agency quality and compliance programs
• Build and maintain strong relationships with clients to support retention and growth
• Develop and sustain productive partnerships with insurance carrier representatives
• Handle highly sensitive information with discretion and confidentiality including Protected Health Information (PHI)
• Continuously build technical knowledge through training publications seminars and industry resources
• Maintain regular reliable attendance and contribute positively to the team
• Support special projects and other responsibilities as assigned

Okay so whats in it for me

While we expect a lot from our employees at FNIC we believe in giving just as much in return. Heres what you can expect when you join our team:

• Competitive Pay: We offer market-competitive compensation packages that reflect your experience expertise and the value you bring to our clients and teams.
• Benefits You Can Rely On: Health dental and vision insurance HSA with employer contributions 401(k) match employer-paid disability coverage and life insurance.
• Freestyle PTO & Work-Life Balance: Our trust-based and freestyle time-off approach removes PTO banks and offers flexible telecommuting options.
• Dress for Your Day: Whether youre client-facing or behind the scenes we encourage you to dress in a way that helps you feel comfortable and confident.
• Invested in Your Development: We support continuous learning through tuition reimbursement training opportunities and career growth paths across FNIC.
• A Workplace That Cares: Access mental health support through our EAP virtual fitness classes in-office gym access (Omaha) and a culture that prioritizes connection fun and collaboration.

What do I need to know

You have to have

• Valid Drivers License
• High school diploma or equivalent
• An active Resident Property and Casualty Agents license
• Strong verbal and written communication skills with the ability to clearly convey complex information
• Excellent organizational prioritization and decision-making skills
• Proficiency with Microsoft Office tools (Outlook Word Excel Teams) and agency management systems; Applied Epic experience is a plus
• Three (3) or more years of Commercial lines insurance experience

Wed like it if you had...

• A demonstrated commitment to ongoing professional development including pursuit of advanced insurance education