Dining and Retail Service Director

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Job Profile:

Job Duties:

Reporting to the Associate Vice Chancellor for Student Life the Director of Dining and Retail Services provides senior leadership operational oversight and financial management for theUniversitys self-operated dining program serving a residential undergraduate population of morethan 3800 students as well as a broader campus community of 23000 students and over 6000faculty and staff. This position will supervise the leadership team that will help execute thedepartmental expectations.

The dining program includes Sandburg Café Palm Gardens Cambridge Café twelve retail diningoperations three convenience stores and a full-service catering operation. Dining Servicesgenerates more than $20 million in annual revenue and employs approximately 60 full- andpart-time staff in addition to 300 student employees. This position will champion the student experience with a passion for supporting UW Milwaukees diverse student population and tastes through an innovative culinary experienceensuring and sustaining strong financial operations. Working as a collaborative partner thisposition will bridge the campus by ensuring a high level of service for both our internal andexternal guests. The director will establish a culture of excellence supporting all team memberswith proper training and development opportunities as valued members of our institution.

This position will be visible on campus to ensure both formal and informal channels of feedback areavailable to support quickly addressing issues and opportunities.

Leadership & Team Support
Provides overall leadership and strategic direction to Dining & Retail Services
Creates and foster a culture of excellence and accountability
Supports the ongoing development of all departmental team members
Cultivates and maintain collaborative partnerships
Ensures alignment with University and Divisional priorities

Financial Stewardship
Accountability for all the financial operations of the dining program including budgetdevelopment reporting and managing revenues and expenses to meet established goals
Ensures proper internal controls and auditing are utilized for efficient operations
Partners with team members to ensure accurate reporting is shared on a regular cadenceto divisional leadership

Operational Management
Improves operational efficiency customer service food quality by leveraging feedbackand data insights and developing actionable strategies
Responsible for coordinating departmental emergency management functions
Cultivate open communication transparency and team work to ensure a welcoming andinclusive environment
Support and encourage the use of data to support the success of the food serviceoperations

Key Job Responsibilities:

• Develops operating policies and procedures to ensure adherence to production safe food quality handling and sanitation processes and procedures

• Directs strategic planning initiatives and establishes unit objectives to ensure appropriate use of financial administrative and staffing resources and alignment with the strategic plan

• Exercises supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Serves as the unit liaison to internal and external stakeholder groups providing organizational information and representing the interests of the unit

• Directs the creation of food menus pricing structure service quality goals and product development

• Develops the unit budget

Department: Dining and Retail Services

Compensation: $140000-$150000

Required Qualifications:

A bachelors degree with at least (7) years of progressive experience working in foodservice operations
Demonstrated experience in budget development and operational food service budgetmanagement
Experience hiring training supervising and developing staff

Preferred Qualifications:

Masters degree in business management dietetics or related field
Evidence of experience working in a self-operated university food service program in aleadership role
Evidence of experience bringing innovation to food service operations through culinary ortechnology enhancements
Evidence of experience utilizing data informed decision making to improve and enhancefood service operations

How to Apply:

When referencing employment history please address your experience with the minimum and preferred qualifications listed above in a cover letter and resume. The search committee will consider cover letters that fail to address the qualifications or where explanations are unclear as the applicant not possessing the qualification(s).

Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

Note: All application materials will be further evaluated as evidence of meeting the qualifications above. Evidence of each of the above minimum and preferred qualifications should be presented in your application materials. Evidence of ability capacity and proficiency should be presented through examples of your experiences educational knowledge and personal characteristics evidenced through examples of your actions and behaviors.

Contact Information:

Please contact Luke Messmann for questions at

Reasonable Accommodations
Pursuant to university policy UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBCand Reference Check Policy
Employment will require a criminal background the prevention of sexual misconduct seriously. As such you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWMs Dean of Students Office Student Union 345 at for a paper copy.

Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.