QA Service Lead Laboratory Services

Service Lead Laboratory Services

Location:Macclesfield
Contract:Permanent

Our client is seeking aService Leadto oversee the daytoday operational management of an onsite laboratory services team. This is a permanent role based inMacclesfield responsible for delivering highquality stock management and laboratory support services within a regulated scientific environment.

The Service Lead will provide leadership ensure compliance with health and safety and quality standards and act as the primary interface between the service team key stakeholders and the scientific community.

The Role

As Service Lead you will have full responsibility for the operational performance of your team ensuring contracted services are delivered efficiently safely and to the highest standard. You will manage workload prioritisation team development compliance and continuous improvement initiatives.

Key Responsibilities

• Lead and manage a team of510 laboratory support associates setting priorities and ensuring delivery of daily activities

• Provideline and performance management including coaching development and performance reviews

• Ensure full compliance withHealth & Safety GMP and local site requirements

• Act as themain point of contactfor laboratory services handling enquiries and service issues professionally

• Support development implementation and reporting ofKPIs and SLAs

• Plan and deploy team resources effectively to meet operational demands and encourage skill development

• Drivecontinuous improvement initiatives identifying efficiency and costsaving opportunities

• Prepare and reviewmetrics reports and service datato support performance improvement

• Maintain review and updateSOPs training records and compliance documentation

• Conduct regularservice audits risk assessments and safety reviews

• Work collaboratively with other service leads managers and stakeholders to share best practice

• Ensure all training is completed on time and records are kept up to date

• Identify act upon and report any deviations from agreed procedures or quality standards

About You

• Proven experience inteam leadership or service management ideally within laboratory scientific or regulated environments

• Strong working knowledge ofHealth & Safety quality systems and compliance requirements

• Experience managingKPIs SLAs and performance metrics

• Excellent organisational and planning skills with the ability to manage multiple priorities

• Confident communicator able to engage withscientists suppliers and senior stakeholders

• Proactive solutionfocused mindset with a track record of driving operational improvements

• Comfortable working both strategically and handson as part of a wider lab support team

Why Join

• Permanent opportunityat a major scientific site in Macclesfield

• Leadership role with visible impact on service quality and operational performance

• Opportunity to develop teams shape processes and implement improvements

• Collaborative sciencedriven working environment

Interested Lets talk!

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Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

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