Pharmacy Support Manager

Contract: Full-Time 6-Month Secondment
Location: South West Region
Closing date: 13/05/26
Recruitment Partner: Daniel White

Welcome to the Boots Pharmacy Operations Team an exciting team at the heart of Boots UKs growth plans. As a Pharmacy Support Manager (PSM) you will play a critical field-based leadership role in driving operational excellence compliance and sustainable pharmacy growth across your region. You will partner with store and regional leadership teams to deliver brilliant patient care improve performance and successfully implement strategic initiatives.

You will bring the companys strategic narrative to life by connecting day-to-day activity with long-term business goalsensuring every pharmacy delivers a consistent high-quality customer experience.

What Youll Be Doing

As a Pharmacy Support Manager (PSM) you will play a critical field-based leadership role in driving operational excellence compliance and sustainable pharmacy growth across your region. You will partner with store and regional leadership teams to deliver brilliant patient care improve performance and successfully implement strategic initiatives.

You will bring the companys strategic narrative to life by connecting day-to-day activity with long-term business goalsensuring every pharmacy delivers a consistent high-quality customer experience.

In the Pharmacy Support Manager role you will report to the Regional Pharmacy Operations Manager for the South Region and strategically align to the central pharmacy operations team agenda.

Leadership & Business Performance

• Lead and influence pharmacy teams to deliver against key operational and commercial KPIs
• Drive a culture of accountability high performance and continuous improvement across your areas
• Use data and insight to identify performance gaps and implement clear targeted action plans
• Support stores with structured interventions to deliver rapid sustainable improvements

Collaboration & Stakeholder Engagement

• Build strong effective relationships with Store Managers Area Managers Pharmacy leaders and support functions
• Act as a trusted partner influencing and challenging stakeholders to improve performance.

Operational Excellence & Growth

• Drive improvements in service efficiency including prescription flow turnaround times and digital adoption
• Act as a subject matter expert in pharmacy operations supporting stores to optimise performance
• Ensure consistent execution of company initiatives to a right first time standard

Implementation & Innovation

• Lead the field implementation of new strategic initiatives and transformation programmes
• Ensure clear communication of the why and so what to maximise engagement and adoption
• Collaborate with central and regional teams to refine and improve rollout of new processes
• Monitor delivery against timelines addressing risks and barriers proactively
• Share best practice and learning across your areas.

Stock Loss & Profitability

• Lead initiatives to improve stock management reduce waste and optimise working capital
• Deliver against pharmacy loss targets including reducing out-of-date stock and improving accounting accuracy
• Improve pharmacy stock file accuracy and minimise manual interventions
• Work with store teams to drive an owner-manager mindset around profitability and cost control

What Youll Need to Have (Our Must-Haves)

• GPhC registered pharmacist or GPhC registered Pharmacy Technician
• Ability to work collaboratively in a fast-paced environment.
• A passion for delivering excellent customer service.
• A proactive approach to problem-solving and change management.

It Would Be Great If You Also Have

• Experience in a retail pharmacy setting.
• Knowledge of pharmacy regulations and compliance.
• A relevant qualification in pharmacy or healthcare.

Where Your Brilliance Can Take You

At Boots we are committed to your professional growth. You will have opportunities to learn something new every day and shape your career path within our organisation. With our supportive culture you can take ownership of your development and explore various career routes.

Why Choose Boots

We offer a range of benefits designed for you:

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.



A Bit About Us
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive. Join us in creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.



Whats Next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. We are open to discussing part-time and job share options. If you require additional support during the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

We hope to hear from you soon.
Be brilliant with Boots.

Keywords
Pharmacy Support Manager