Professional, BI Analyst (TCF)

Job Title:

Job Description

Essential Functions / Core Responsibilities

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management analysis includes information surrounding root cause impact assessment and identifying key areas for possible process improvement.
• Package complex & ambiguous information to drive forward actionable insights.
• Leverage data and information structure to ensure - single source of truth.
• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
• Ensure data accuracy timeliness and validation prior to presentation.
• Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily weekly monthly quarterly and annual KPIs and dashboards.
• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
• Develop reference materials for mapping and cross-referencing creating methods for monitoring and reporting data incidents.Author documentation for SOPs and the knowledge base.Creating playbooks around the role and deliverables.
• Actively promote a culture of collaboration and teamwork across organizational boundaries.Willing to break down functional silos to drive measurable business results.
• Maintain confidentiality.

Candidate Profile

• 2-4 years of experience with data analysis and preparation including experience with medium to large data sets.
• Strong business and collaboration skills and responsiveness to service needs and operational demands.
• BPO experience and BPO metrics knowledge preferred.
• Bachelors degree preferred preferably in Statistics Economics Computer Science Mathematics or similar quantitative field.
• Utilization of data discovery tools such as Microsoft Power BI (preferred) Qlik Tableau Zendesk Salesforce etc is an advantage
• Advanced Excel covering Power pivots and Macros.
• Intermediate SQL data visualization tools and a strong background in medium to large-scale shared data environments is preferred.
• Ability to tell a story with data and drive data literacy.
• Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language plus English).
• Ability to build good relationships and work cross-functionally.
• Creative/Innovative thinking intermediate analytical and conceptual thinking skills.
• Problem solving skills and process improvement experience with sound decision making
• A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented
• Ability to excel in a fast-paced changing environment managing multiple priorities and projects simultaneously
• As a global organization please be aware this role may cover 24x7 through rotation of shifts
• This is an onsite role and ability to work at our Lake Mary Florida site is a requirement

This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.

The base salary range for this position is USD $28- $38 hourly pay (pay rate will not be below applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program registered retirement savings plan paid time off and holidays and paid learning days.

The deadline to apply for this position is May 20 2026. This position is for an existing immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible.

As part of the hiring process candidates may be required to undergo background screening and identity verification where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information where permitted by law. If biometric identifiers or biometric information are collected used or stored the Company will provide the legally required disclosures and obtain any required written consent prior to such collection and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

• English: welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

  Artificial Intelligence
  As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

  Work Authorization

  In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  For further information on available work states and Equal Employment Opportunity as an applicant please visit: Lake Mary FL

  Language Requirements:

  English (Required)

  Time Type:

  Full time

  
  Physical and Mental Requirements:
  
  The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

  Equal Employment Opportunity:
  
  

  Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

  For more information regarding your EEO rights as an applicant please visit the following websites:

  English

  Spanish

  Accommodation:
  
  

  Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

  Artificial Intelligence:
  
  

  As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

  Work Authorization:

  In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  For further information on available work states and Equal Employment Opportunity as an applicant please click HERE