Sr Market Research Analyst, Client Services

Are you a clientfocused market research professional who enjoys partnering with pharmaceutical leaders and transforming complex data into meaningful insights At IQVIA our Client Services team sits at the intersection of data strategy and trusted client relationships. As a Senior Market Research Analyst Client Services youll support highvisibility pharmaceutical clients influence longterm partnerships and work with industryleading healthcare data in a collaborative fastpaced environment.

Job Overview

The Senior Market Research Analyst Client Services serves as the primary postsale liaison between IQVIA and assigned large or midsized pharmaceutical this role you will ensure clients receive maximum value from IQVIA products and services by managing daytoday client interactions fulfilling contractual deliverables and responding to complex nonroutine inquiries.

You will act as a subject matter expert partnering closely with clients and internal stakeholders to address business needs support ongoing usage and identify opportunities to expand the value of existing relationships. The role requires strong analytical skills confidence working with large global datasets and the ability to build trusted longterm client partnerships.

This role is and aligned to Eastern Time with the expectation of onsite collaboration at the King of Prussia PA office approximately once per month as well as occasional client site visits as business needs require.

Essential Functions

• Serve as the primary daytoday point of contact for assigned clients ensuring fulfillment of contract specifications and responding to adhoc client requests
• Build establish and maintain strong effective business relationships to proactively support client needs and promote longterm partnerships
• Partner with clients to derive maximum value from IQVIA products and services by explaining deliverables expanding usage and identifying opportunities within existing accounts
• Monitor performance against service agreements and ensure both client and IQVIA obligations are met
• Research analyze and respond to complex and nonroutine client inquiries using large global healthcare datasets
• Conduct product service and process trainings for clients and internal stakeholders
• Facilitate service meetings including monthly and quarterly client reviews both virtually and onsite as needed
• Collaborate with Account Managers to identify client business issues and support datadriven solutions
• Represent IQVIA on external client initiatives or projects as appropriate

Qualifications

Required Skills

• Bachelors degree required; preferred fields include Business Marketing Communications Health Sciences Life Sciences Healthcare Management Biology or Pharmacology
• Minimum of 5 years of relevant professional experience
• 12 years of experience in a client services market research data analyst or customer service role
• Pharmaceutical or healthcare industry experience required
• Demonstrated experience working directly with clients in a clientfacing serviceoriented role
• Experience working with large complex datasets
• Strong analytical problemsolving and organizational skills
• Ability to manage multiple priorities and meet tight deadlines
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Strong business acumen and ability to quickly learn complex concepts products and processes

Nice to Have Skills

• Meeting facilitation presentation and client training experience
• Proficiency or working knowledge of Power BI
• Familiarity with IQVIA data products or similar healthcare/pharmaceutical datasets
• Experience supporting large pharmaceutical clients
• Interest in or exposure to emerging technologies including AIenabled tools

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.