NOC Operations Engineer

This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least two days a week.

As the UKs largest independent full fibre network and wholesale platform of choice were busy setting new standards for what digital infrastructure can and should be.

Our network is greener more reliable and designed for the future. The products we run over it lead the way on speed value and service - helping businesses to innovate communities to thrive and people to live more connected digital lives.

At CityFibre youll be part of something bigger helping to build a better-connected Britain together.

Joining us as a NOC Operations Engineer 

Youll install maintain monitor and troubleshoot customer and core network services including routers circuits firewalls and servers. From our Network Operations Centre youll oversee critical infrastructure swiftly addressing issues to ensure high service availability. Youll also support managed services for business customers resolving escalated issues efficiently.

Youll receive a salary of up to 45000 and a performance related bonus.

This is some of what you can expect to be doing:

• Installing maintaining and troubleshooting network infrastructure including routers circuits firewalls and servers
• Proactively monitoring network performance using advanced monitoring tools identifying faults and taking action to resolve them
• Responding to alerts from core links and addressing network issues promptly to maintain uptime
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution
• Supporting managed services for business customers ensuring seamless connectivity and reliability
• Coordinating with field engineers for hands-on troubleshooting when required

What youll bring to the role

Youll be a proactive and technically skilled network engineer with hands-on experience in monitoring and maintaining high-performance network environments. Youll also have:

• Experience with Cisco IOS and IP routing protocols (e.g. BGP ISIS)
• Proven background in 1st/2nd Line Network Support and Data Centre environments
• Strong understanding of BGP (Border Gateway Protocol) and its role in network routing
• The ability to monitor identify and resolve network issues swiftly and effectively
• Excellent communication skills to handle escalations and collaborate with internal teams

Life at CityFibre

Everyone deserves to feel heard valued and truly included. Working alongside our Employee Communities were committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. Thats why were proud to be a Times Top 50 Employer for Gender Equality endorsed by WORK180 a Disability Confident Leader a Care Leaver Friendly Employer and a signatory of the Armed Forces Covenant Gold Award.

Well support you to thrive inside and outside of work with opportunities to grow your career and a flexible benefits package that adapts to your life including generous annual leave (with an extra day off on your birthday) private medical insurance health cash plans and familyfriendly policies.

Find out more about our culture communities and benefits on our careers site.

Additional Information :

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!

Remote Work :

No

Employment Type :

Full-time