Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending (2nd Line of Defense)

Best Egg

Job Location:

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Best Egg is a market-leading tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First We foster an inclusive flexible and fun workplace.

Create Clarity Open communication drives trust and results.

Get Things Done We focus prioritize and deliver with excellence.

Deliver with Heart We lead with kindness humility and strong teamwork.

Listen to Our Customers Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg withclosing expected to take placein Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture lower cost of funds and increased employee growth opportunities across a global brand we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If youre inspired by growth and want to make a real difference Best Egg is the place for you.

Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.

We are seeking an experienced Director of Collections Recovery & Loss Mitigation Oversight to join our Second Line of Defense (2LOD).

This role will help develop and manage independent oversight challenge and governance across collections recovery and loss mitigation activities for our consumer lending portfolio supporting both unsecured and secured personal loan.

The ideal candidate will bring deep expertise in consumer lending lifecycle risk dialer and collection strategy management and cycle-based treatment strategies. This candidate will also have a strong understanding of regulatory expectations governing collections and loss mitigation practices.

Key Responsibilities:

Oversight & Governance

Provide independent 2LOD oversight of collections recovery and loss mitigation strategies ensuring alignment with risk appetite and regulatory expectations
Review and challenge 1LOD strategies policies and performance related to delinquency management charge-offs and recoveries
Evaluate effectiveness of loss management frameworks including operational controls and decisioning processes

Assess assumptions segmentation and scenario analyses used in forecasting delinquency charge-offs and recoveries

Collections & Recovery Risk Management

Monitor collections and recovery performance across early- mid- and late-stage delinquency
Evaluate vendor management practices (e.g. agencies debt buyers) and related risks
Ensure appropriate controls exist for hardship programs forbearance and loss mitigation strategies

Regulatory & Compliance Oversight

Ensure adherence to applicable consumer protection laws and regulations (e.g. FDCPA UDAAP FCRA Reg Z Reg B etc.)
Support regulatory exams internal audits and issue remediation related to collections and recovery

Risk Reporting & Escalation

Develop and present risk insights KPIs and emerging trends to key stakeholders as required
Identify and escalate emerging risks control gaps or adverse trends in portfolio performance
Contribute to enterprise risk assessments and governance forums

Integration & Change Management

Review new strategies products or policy changes impacting collections and recoveries
Provide risk guidance on transformation initiatives digital collections strategies and vendor changes

Qualifications:

Required Experience

10 years of experience in consumer lending credit risk collections recoveries or loss forecasting
Experience in a 2LOD risk management model risk or audit function or strong exposure to independent oversight frameworks
Demonstrated expertise in collections and recovery strategies including delinquency management and charge-off processes

Preferred Experience

Experience within a FinTech and/or regulated banking environment
Knowledge of vendor oversight and third-party risk management in collections

Regulatory Knowledge

Working knowledge of U.S. consumer banking regulations including but not limited to:

FDCPA UDAAP FCRA
SCRA Regulation B (ECOA)

Experience interacting with regulators internal audit or compliance functions preferred

Skills & Competencies:

Strong risk mindset with ability to provide effective challenge and independent judgment
Excellent analytical and problem-solving skills
Ability to translate complex data into clear actionable insights
Strong communication and stakeholder management skills including senior leadership interaction
Proven ability to operate in a fast-paced evolving FinTech environment
Willingness to adapt to a fast-paced environment and adjust priorities accordingly

$110000 - $130000 a year

This position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 35% of base salary.

Employee Benefits

Best Egg offers many additional benefits for our employees including (but not limited to):

Pre-tax and post-tax retirement savings plans with a competitive company matching

program

Generous paid time-off plans including vacation personal/sick time paid short--

term and long-term disability leaves paid parental leave and paid company

holidays

Multiple health care plans to choose from including dental and vision options

Flexible Spending Plans for Health Care Dependent Care and Health

Reimbursement Accounts

Company-paid benefits such as life insurance wellness platforms employee

assistance programs and Health Advocate programs

Other great discounted benefits include identity theft protection pet insurance

fitness center reimbursements and many more!

In compliance with the CCPA Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

Required Experience:

Director