Deputy Head of Digital Workplace Services

THE EXECUTIVE DIRECTORATE (EXD)

The Executive Directorate (EXD) is the steward of OECD resources on behalf of the Secretary-General.  Our focus is on people and their wellbeing; the effective and efficient management of the budget; the safety and security of staff Delegations visitors and of the OECDs data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences meetings and events whether virtual physical or hybrid.  As well as providing corporate services functions and management support to our staff and Members we provide integrated strategic and expert advice on corporate policies and management issues to the Secretary-General to Council and to Standing Committees to which we regularly report on corporate matters. We also provide compliance and risk management functions (for management areas under our purview). Ours is a fast-paced environment focused on delivering management excellence across all of our functions.

THE DIGITAL KNOWLEDGE AND INFORMATION SERVICE (EXD/DKI)

Within the Executive Directorate working closely with business partners the Digital Knowledge and Information Service (EXD/DKI) designs and provides secure digital solutions IT and information management services and the technologies to deliver efficient corporate services meet business partners needs and to support and enhance the OECDs global role in building knowledge communicating with the world and interacting with governments to inform and influence policy-making.

The Digital Infrastructure and Operations Division (DIO) groups corporate-wide digital workplace infrastructure operations and support services managed by EXD/DKI.

The Digital Workplace Services (DWS) Unit is responsible for the operation and support of digital workplace services including device engineering IT Service Desk advanced support IT equipment management mobility and proximity services and. DWS applies IT Service Management (ITSM) standards and is accountable for the operational performance reliability and quality of digital workplace services.

In this role the selected candidate will serve as the technical authority for device engineering and as a crossservice coordination point ensure that workplace services are designed operated and evolved in a consistent reliable and sustainable manner. The role combines deep technical expertise and leadership with a strong operational mindset ensuring that engineering decisions translate into stable and effective services for end-users.

Main Responsibilities 

Device Engineering & Technical Leadership 

• Act as the senior technical authority for endpoint and device engineering.
• Define maintain and evolve device engineering standards reference configurations and lifecycle strategies for enduser devices and peripherals.
• Lead the design validation and evolution of device engineering platforms tooling and automation. Ensure device engineering choices balance security performance user experience operational sustainability and cost efficiency.
• Provide expertlevel technical guidance and escalation support for complex or systemic devicerelated issues.
• Maintain highquality technical documentation and contribute to structured knowledge management practices.

Service Delivery Consistency & Operational Coordination 

• Ensure coordination and consistency of workplace service delivery.
• Ensure alignment with proximity and VIP support incorporating field feedback and user experience considerations.
• Ensure that device engineering outputs are fully operable supportable and aligned with runmode requirements.
• Promote a strong build for run and innovation culture within Digital Workplace Services.

Operational Performance & Continuous Improvement

• Define and monitor service quality indicators related to workplace operations and device services.
• Analyse trends recurring issues and systemic weaknesses and drive corrective and preventive actions.
• Contribute to service performance reporting and continuous improvement initiatives.
• Ensure alignment of device engineering and workplace operations with IT Service Management (ITSM) processes including incident problem change knowledge and configuration management.

Management

• Lead and manage the Desktop Engineering team to deliver the work programme and encourage staff development.
• Participate in the management of the Unit user satisfaction measurement and management the preparation and implementation of the Units Programme of Work and Budget.
• Work closely with other teams to ensure an integrated cross-practice vision of EXD/DKI products and services; ensure that user services proposed meet corporate requirements; establish apply and ensure compliance to service management standards and methodologies; contribute to defining a service sourcing strategy to meet the Organisations requirements. Participate in post-deployment reviews.
• Drive continuous improvement initiatives to increase efficiency eliminate recurrent issues reduce the number of issues logged and harness innovation to reduce costs and improve service levels.
• Synthesise information received draft comprehensive briefings and presentations and highlight key points to facilitate decision making. Follow up on agreed action plans to ensure deliverables and timelines are respected.
• Participate in managing relations with third party suppliers ensure service levels are respected and value for money maximised for the Organisation.
• Keep abreast of advances on emerging industry trends related technologies methodologies and best practices.
• Promote excellence and contribute to improving effectiveness efficiency and management excellence.
• Deputise for the Head of Unit when required.
• Contribute to other related tasks within EXD/DKI as required.

Qualifications :

Ideal Candidate Profile 

Academic Background 

• Advanced university degree in information technology business administration or a related field or equivalent practical experience.
• Professional certification in relevant disciplines would be an advantage.

Professional Background 

• 5 years of relevant work experience. Extensive handson experience in device and endpoint engineering within a complex enterprise environment.
• Proven ability to act as a senior technical authority influencing standards and architectural decisions.
• Solid experience working within IT service operations environments with a strong understanding of ITSM principles.
• Demonstrated ability to coordinate and align multiple teams and stakeholders.
• Proven experience in IT service operations management in a complex enterprisescale environment.
• Experience working in an international and multicultural environment is an asset.

Tools

• Solid knowledge of ITSM frameworks (ITIL or equivalent) and ITSM platforms (e.g. ServiceNow).
• Experience with Microsoft Intune Microsoft System Center Operations Manager (SCOM) System Center Virtual Machine Manager (SCVMM) Active Directory Exchange hybrid Azure and M365 PowerShell.
• Working knowledge of Identity management and provisioning authentication & authorisation technologies and modern authentication protocols (AD FS Entra ID).
• Digital Employee Experience (DEX) services such as Nexthink.

Core Competencies  

• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 2); Enable People (Level 2); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 3); Achieve Results (Level 3); Innovate and Embrace Change (Level 3).  

• There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
• To learn more about the definitions for each competency for levels 1-3 please refer to OECD Core Competencies. 

Languages 

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other with a commitment to reach a good working level.
• Knowledge of other languages would be an asset. 

Additional Information :

Additional Information 

Closing Date 

• Applications should reach us no later than 31st May 2026 23h59 (Paris time). 

Contract Duration 

• Open-ended contract

What the OECD offers 

• Depending on level of experience monthly salary starts at 9401.97 EUR plus allowances based on eligibility exempt of French income tax.
• Click here to learn more about what we offer and why the OECD is a great place to work.
• Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD our workplace environment and many other policies supporting staff in their daily life.

Salary Information

• Please note that the appointment may be made at one grade lower in the specified job family based on the qualifications and professional experience of the selected applicant.

Selection Process 

• All applicants will be sent a short assessment as the first step in the process.

• For retained candidates the Hiring Team reserve the right to conduct further assessments (video-recorded-interviews etc).

• Panel interviews are planned for July 2026.

The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries irrespective of their racial or ethnic origin opinions or beliefs gender sexual orientation health or disabilities. 

The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal. 

Remote Work :

No

Employment Type :

Full-time