Guest Service Agent Hilton Hawaiian Village
Share
Job Location:
Honolulu, HI - USA
Hourly Salary:
$ 25 - 35
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Guest Service Agent to join the team!
Situated on 22 acres along Waikikis broadest stretch of sand with 2860 rooms and 17 food and beverage outlets this premier meeting destination offers over 150000 sq. ft. of function space and Waikikis most unique meeting and event venues.
Our team members cherish our award-winning culture which includes great benefits such as competitive health plans career advancement opportunities and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortunes Worlds Best Workplaces list!
The ideal candidates for this role will possess the following:
- At least one (1) year of previous Customer Service experience is required.
- Available to work a varied schedule that could include evenings weekends and holidays.
- Previous hospitality/hotel experience is a PLUS!
Classification: Full-Time
Shift Pattern: Various shifts that could include weekdays evenings weekends and holidays.
The hourly rate is: $25.67 - $35.84 per hour
What will I be doing
A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests providing prompt and courteous service complies with Hilton standards and checks guests out. Engages guests to create a positive interaction through use of effective relationship building skills and conversation to provide outstanding service to enhance the guest experience by offering ancillary opportunities with upsells on hotel services amenities and facilities with positive language highlighting features and benefits while using compelling messages that corresponds to the guest needs and
you would be responsible for performing the following tasks to the highest standards:
- Completes the registration process by inputting and retrieving information for the OnQsystem and ensuring method of payment is in place. Confirming all required informationincluding the number of guests room rate type and delivery of HHonors benefits. Makesappropriate recommendation of room and amenities based on a conversation ofengagement or prospecting conversation and offering appropriate upgrades and offers forpurchase based on the needs of the guests. Codes electronic keys. Non-verbally confirmsthe room number and rate. Promotes and administers Hilton Loyalty program such asHHonors for arriving guests. Ensures guest knows location of room and arranges for aTeam Member to accompany guest to room if needed. Provides welcome packet containingkeys coupons vouchers and other collateral to guests.
- Ensures rooms and services are correctly accounted for within guest statement. Properlyaccounts for services provided by the hotel. Assists guests with check out payments orcharges. Accepts and records vouchers credit travelers check and all other forms ofpayment. Converts foreign currency at current posted rates.
- Greets customers and guests immediately with a friendly and sincere welcome. Uses apositive and clear speaking voice listens to understand guests responds with appropriateactions and provides accurate information such as outlet hours special VIP programsevents etc.
- Receives special requests from guests and responds appropriately or forwards requests toappropriate department of team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Inputs messages into the computer andadvises other team members of special guest needs. Retrieves mail packages andfacsimiles or other special items for guests and customers as requested.
- Fields guest complaints conducting thorough research to develop the most effectivesolutions and using the Make It Right Empowerment tools to negotiate results. Listens andextends assistance in order to resolve problems such as price conflicts insufficient heatingor cooling etc. Remains calm and alert especially during emergency situations and heavyhotel activity. Plans and implements detailed steps by using experienced judgement anddiscretion.
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Unclear Seniority
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
