Field Services Technician II
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Job Location:
West Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Field Services Technician II (Onsite West Des Moines IA)
About DAS Health
DAS Health is a leading provider of managed IT services cybersecurity and healthcare technology solutions. We partner with healthcare organizations nationwide to deliver innovative reliable and secure technology that improves operations and patient care.Position Overview
DAS Health is seeking a Field Services Technician II to serve as a primary onsite technical resource for one of our key clients in Des Moines Iowa. This role will provide front-line support to end users at the clients corporate office/resource center while also supporting additional client sites across the region as needed.
This position is ideal for a hands-on technician who enjoys working directly with users resolving technical issues in real time and supporting a dynamic multi-site environment.Location & Travel
Client Support & Service Delivery
About DAS Health
DAS Health is a leading provider of managed IT services cybersecurity and healthcare technology solutions. We partner with healthcare organizations nationwide to deliver innovative reliable and secure technology that improves operations and patient care.Position Overview
DAS Health is seeking a Field Services Technician II to serve as a primary onsite technical resource for one of our key clients in Des Moines Iowa. This role will provide front-line support to end users at the clients corporate office/resource center while also supporting additional client sites across the region as needed.
This position is ideal for a hands-on technician who enjoys working directly with users resolving technical issues in real time and supporting a dynamic multi-site environment.Location & Travel
- Onsite daily at a client corporate office/resource center in West Des Moines IA
- Travel required to additional client locations across Iowa South Dakota and Minnesota as needed
Client Support & Service Delivery
- Serve as the primary front-line technical support resource for onsite end users
- Troubleshoot and resolve hardware software and network issues in a timely manner
- Manage and resolve assigned tickets in alignment with service level agreements (SLAs)
- Communicate effectively with users providing updates and setting expectations
- Provide daily onsite support at the clients West Des Moines corporate office
- Travel to regional client sites for support installations and issue resolution as needed
- Perform site assessments hardware installs and environment setups
- Deploy and support PCs peripherals and networking equipment
- Support Windows operating systems and desktop applications
- Support Microsoft 365 environments
- Troubleshoot basic to intermediate networking issues
- Support servers and cloud-based systems such as Azure and AWS
- Identify recurring issues and recommend solutions to improve performance and stability
- Maintain accurate documentation in IT Glue and ticketing systems
- Follow change management and documentation standards
- Assist with client onboarding implementations and technology rollouts
- Partner with Service Desk Field Services and Engineering teams for issue escalation
- Provide support and guidance to junior technicians as needed
- Participate in after-hours or on-call rotation as required
- High School Diploma or GED (Associates or Bachelors degree in IT-related field preferred)
- 24 years of experience in IT support or field services
- Strong troubleshooting and problem-solving skills
- Experience supporting end users in a professional environment
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Must be able to work onsite daily in West Des Moines IA
- Ability to travel regionally across Iowa South Dakota and Minnesota
- CompTIA A or Network certifications
- Experience with MSP tools and environments (RMM ticketing systems etc.)
- Experience with basic networking and infrastructure support
- Familiarity with cloud platforms (Azure AWS)
- A proactive customer-first mindset
- Strong attention to detail and organizational skills
- Ability to work independently as a trusted onsite resource
- Confidence supporting users in a face-to-face environment
- Fast-growing collaborative technology company
- Opportunity to work closely with clients and make a direct impact
- Exposure to diverse technologies and environments
- Career growth and development opportunities
Required Experience:
Manager
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
