Customer Success Services Analyst

Success Services Analyst Success Services Chicago Professional Services

RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.

Were searching for a Chicagobased Success Services Analyst to join our Professional Services team so that we can continue to deliver highquality handson partnership to our healthcare customers. The Success Services Analyst will work directly within customer environmentstroubleshooting configuring training and optimizing our applicationsto ensure customers get maximum value and confidence from RLDatix solutions.

How Youll Spend Your Time

• Partnering closely with healthcare customers to act as a trusted extension of their team and primary point of contact for success plan services
• Working directly within RLDatix applications to troubleshoot issues build reports and forms and optimise configurations in order to solve real customer challenges
• Delivering customer training sessions to enable confident effective system usage across clinical quality and patient safety teams
• Managing a portfolio of customers and success plan hours in order to prioritise work effectively and ensure consistent highquality service
• Collaborating crossfunctionally with Product Implementation Support Technical and Sales teams to drive continuous improvement and customer outcomes

What Kind of Things Were Most Interested in You Having

• 1 years experience in a customer-facing role such as Customer Success Professional Services Managed Services or a similar SaaS environment
• Proven success in building strong long-term customer relationships and managing multiple priorities simultaneously
• Comfort and curiosity when working hands-on with software applications (training can be provided; mindset matters most)
• A sincere interest in healthcare quality patient safety or helping customers succeed in complex environments
• A knack for working both independently and collaboratively within a fully remote distributed team
• Strong organisational skills and the ability to make every customer feel like your top priority

By enabling flexibility in how we work and prioritising employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life and disability insurance 401K paid time off and paid holidays.

RLDatix is an equal opportunity employer and our employment decisions are made without regard to race colour religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to

Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organisational factors are also taken into consideration.