Senior Telephone Account Manager

We power insights for better safer workplacestogether.

Are you ready to beKin-at-i-can Join a growing global leader in Reg-Tech as a Senior Telephone Account Manager.Ifyourea seasoned relationship builder who is commercially sharp confident on the phone and genuinely energised by growing accounts we want to hear from you!

This is not a reactive role.Youllown a portfolio of mid-tier clients end-to-end proactively driving retention upsell and expansion through high-quality outbound engagement.Youllbe the person who picks up the phone first builds trust beforeitsneeded and shows clients whattheyremissing before they think to ask.

The role is structured as 70% outbound and 30% inbound with a clear commercial bias.Youlloperateabove day-to-day client services focused on account health contract management and revenue growth across your portfolio.

OUR TEAMS STRENGTH COMES FROM EVERYONES INDIVIDUALITY

About you:

• A natural confident communicator you build rapport quickly and know how to read a clients tone beforetheyvefinished their sentence

• Commercially sharp with the ability toidentifyupsell and expansion opportunities and close them with confidence

• Structured and disciplined in managing a large diverse portfolio youdontneed to be chased

• High emotional intelligence you know when to push and when to listen

• Resilient and self-motivated comfortable with objections energised by outcomes and capable of sustained high-volume outbound activity

• A strong written communicator professional and concise in emails proposals and account correspondence

• Proficient in CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite

• 10 years of experience in telephone-based account management inside sales or customer success ideally within SaaS HR technology compliance or professional services

• Previousexperience in compliance or background screening platforms is highly regarded

• Tertiary qualification in Business Commerce or a related field is desirable but experience will speak louder

DELIVERING THE GOOD STRIVING FOR THE GREAT

What Youll Do:

• Proactively call and engage a defined portfolio of existing mid-tier clients to drive retention upsell and cross-sell opportunities

• Run structured calendar-driven outbound call and email campaigns to ensure regular meaningful touchpoints across allallocatedaccounts

• Identifycommercial opportunities through account reviews and translate them into revenue outcomes

• Deliver compelling product demonstrations and capability presentations over the phone

• Negotiate commercial terms pricing and service arrangements confidently and professionally

• Own your sales pipeline tracking activity forecasting accurately and reporting outcomes to management

• Focus on retention and renewals ofallocatedmid-tier accounts

• Serve as the first point of escalation for inbound account queries contract questionsrelationship concernsand expansion plans

• Resolve client enquiries promptly and professionally ensuring a seamless and high-quality customer experience

• Onboard new SME clients and manage the full lifecycle from implementation through to embedded self-sufficient use

• Conduct regular scheduled account reviews ifverbally and in writing assessing product usage satisfaction and forward opportunity selling

ARE YOU READY TO BE A KINATICAN

Where our passion talentdeliveryand impact collide our purpose lies. Powering insights for better safer workplaces helping organisations to know their people. We are a global leader in Reg-Tech listed on the ASX with a team culture built on individuality integrity and impact.

Why join us:

• Flexible and supportive work environment

• A culture of development and recognition we want our people to thrive!

• Work for an ASX listed company and a leader in Reg-Tech

• Join the company at an incredibly exciting time and enter a world of energyenthusiasmand innovation

TELL US ABOUT YOURSELF

Apply now with your resume (with cover letter appreciated).

Research shows that while men apply to jobs when they meet an average of 60% of the criteria women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) butdontnecessarily meet every single point on the job description please still get in touch.Wedlove to have a chat and see if you could be a great fit.

Required Experience:

Senior Manager