Patient Access Operations Coordinator Hospital

The schedule for this position is Monday through Friday 7:30 a.m. to 4:00 p.m. with on-call coverage every other weekend and every other holiday.

Pay Range

Major Responsibilities

• Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
• Educate and update staff on changes relevant to their roles policies and procedures.
• Manage supplies by ordering within budget guidelines and departmental needs.
• Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
• Provide leadership and support to patient services staff including training orientation work direction and performance input.
• Create and adjust staff schedules foroptimalefficiency and patient throughput including breaks meetings and peak volume coverage.
• Assistwith financial processes including point-of-service collections cash reconciliation and bank deposits; monitor department work queues.
• Support HR functions such as interviewing onboarding staff development and resolving employee concerns.
• Ensureaccuratepatient registration including demographic insurance and financial information;maintainHIPAA compliance and confidentiality.
• Verify insurance coverage andfinancial responsibility explain obligations to patients and refer to Financial Advocates when needed.
• Maintain regulatory compliance with HIPAA EMTALA Medicare notices consent forms and other required documentation; obtain signatures as needed.
• Deliver exceptional customer service including greeting patients answering inquiries scheduling appointments coordinatingassistance and fostering a welcoming environment.

Minimum Job Requirements

Education

• High school diploma or GED.

Certification / Registration / License

• None

Experience

• Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office insurance office customer service/hospitality or call center (any industry).

Knowledge / Skills / Abilities

• Demonstrates organizational values and behaviors serving as a role model for Advocate Healths purpose and leadership and team-building skills including delegation motivating staff managing priorities and decision-making.
• Strong communicationand interpersonal abilities capable of explaining policies procedures and financial responsibilities to staff and patients.
• Analytical and problem-solving skills including data collection and interpretation for operational improvements and planning.
• Ability to thrive in high-pressure environments multitasking prioritizing and meeting deadlines independently in fast-paced settings.
• Exceptional attention to detail and accuracy ensuring compliance and quality in all processes.
• Outstanding customer service and service recovery skillsmaintainingprofessionalism and empathy in diverse situations.
• Technicalproficiencywith healthcare systems including EPIC insurance verification tools patient liability estimation Microsoft Office and related technologies.
• Knowledge of medical terminology insurance processes and regulatory compliance including HIPAA and applicable state/federal requirements.
• Ability to collaborate effectively with physicians clinical teams and patients resolving issues and supporting patient care needs.

Physical Requirements and Working Conditions

• May require travel with exposure to weather and road conditions.
• Respond promptly to patient emergencies occurring in clerical areas; CPR certification may berequiredbased on location.
• Notary licensure/training may be required depending on service line or facility.
• Operate necessary equipment to perform job duties safely and effectively.
• Workenvironment includes office and patient contact withpossible exposureto ill or contagious individuals.
• Physical mobility and stamina including frequent sitting/standing transitions extended periods of standing or sitting and ability to move throughout the workday.
• Ability to lift and push/pull:frequentlyup to 10 lbs. occasionally 20 lbs. or more and push/pull up to 50 lbs. withassistance.
• Sensory and motor requirements including clear speech vision hearing touch and fine motor skills for keyboard data entry; flexible scheduling and on-call availability may berequired.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.