Account Manager

Reconomy

Job Location:

Viersen - Germany

Yearly Salary: € 35000 - 38000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a proven service-driven Customer Account Manager to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate queries that arise.

You will be responsible for delivering a cost-effective operation that aligns with our best practices while successfully managing key accounts. This is a 24-month fixed term contract opportunity based at our Nettetal Germany site.

The role is primarily site-based although we appreciate that life happens so occasional flexibility to work from home can be offered when return we offer a salary of 35000 - 38000 depending on experience along with a structured development plan that includes training mentorship and clear opportunities for career growth within our organisation.

Key Responsibilities

Effectively manage all expectations in line with achievable operational service levels.
Attend customer visits/meetings on and off-site including conference calls
Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
Invoice all processes and materials accurately to an agreed schedule with each customer Updating Operations with clear and accurate processing instructions for all work completed on site
Creation of monthly reports detailing the KPI and SLA status
Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments

Skills Knowledge & Expertise

Previous experience within a similar customer facing role and environment
Experience of warehousing processes
Experience using IT systems to input and extract data
Preferable experience of WMS solutions
3PL experience where possible

Job Benefits

At Advanced your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesnt stop therewere committed to your continuous growth offering ongoing training and development to help you sharpen your skills and reach your full potential.

We understand the significance of maintaining a healthy work/life balance which is why we offer a hybrid working model for our office staff.

We recognise the importance of rest and balance. Thats why we offer 28 days of annual leave plus all public holidays on topgiving you plenty of time to unwind reset and come back refreshed.

We believe that family matters our enhanced maternity package offers six months of full pay giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay so you can be there for those important first moments.

Youll be joining a team where collaboration openness and support are part of everyday lifebecause great work happens when people feel connected and inspired.

Required Experience:

Manager