Incident Response Manager Product & Engineering

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the Role

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong you are the person who makes sure the right people are in the room the right information is flowing and nothing falls through the cracks.

The right person for this role brings structure and rigor to high-volume high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering product security legal go-to-market and leadership to ensure Anthropic responds to incidents with speed clarity and accountability. This is not a role where you follow existing runbooks; it is a role where you write them and where you operate effectively even when the runbook does not yet exist.

Responsibilities

• Build the incident response management function establishing the processes tooling and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander driving coordinated response across technical and non-technical stakeholders during incidents of varying severity including managing multiple active incidents simultaneously
• Engage the right people at the right time with a strong sense of urgency bringing order and direction to fast-moving ambiguous situations
• Own incident communications end-to-end from real-time internal coordination to external channels like status pages direct customer outreach and stakeholder updates ensuring they reflect Anthropics commitments to safety transparency and accuracy
• Participate in blameless incident reviews contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies procedures and escalation frameworks that scale with Anthropics growth
• Partner with engineering product security legal and go-to-market teams to continuously improve how the organization detects responds to and learns from incidents

You May Be a Good Fit If You

• Have 5 years of experience in incident management with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
• Have built or significantly shaped an incident response program ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
• Demonstrate a strong sense of ownership and urgency with the ability to operate independently and make sound decisions under pressure without waiting for direction
• Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting leaving things better than you found them
• Have a track record of effective cross-functional collaboration particularly with engineering security legal communications go-to-market and executive leadership
• Bring a blameless learning-oriented mindset to incident reviews focused on systemic improvement rather than individual fault
• Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response including comfort navigating distributed systems monitoring tools and logs
• Are analytically minded with experience using data (incident metrics queries trend analysis) to inform decisions during response and to drive operational improvements over time
• Communicate clearly and calmly under pressure both in real-time coordination and in post-incident written communications
• Thrive in high-volume fast-paced environments and are energized by bringing operational discipline to complex evolving situations

Logistics

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process