Technical Account Manager

OPSWAT a global leader in IT OT and ICS critical infrastructure cybersecurity delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks secure their devices and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1700 organizations governments and institutions globally solidifying our role in protecting the worlds critical infrastructure and securing our way of life.

The Role

As a Technical Account Manager (TAM) you are the trusted technical partner for OPSWATs enterprise customers; owning the post-sales relationship for accounts running mission-critical workloads on our platforms. You combine deep product expertise with strategic advisory: guiding deployments optimizing security posture and ensuring our customers extract maximum value from their OPSWAT investment.

You will work across geographies and timezones partnering with Fortune 500 enterprises national CERTs and operators of critical infrastructure.

What Youll Do

• Own the post-sales technical relationship for a portfolio of strategic accounts; from onboarding through renewal and expansion.
• Drive deployment integration and optimization of OPSWAT products (MetaDefender Core MetaDefender Kiosk MetaAccess OT Security Sandbox) across hybrid IT/OT environments.
• Conduct Quarterly Business Reviews (QBRs) service health checks and telemetry-driven insights to align product usage with customer security objectives.
• Troubleshoot complex multi-component issues; log analysis root cause investigation API integrations performance tuning and coordinate with Support and Engineering for resolution.
• Advise customers on architecture: secure file transfer cross-domain solutions OT/ICS network segmentation supply chain security and threat intelligence integration.
• Act as the customers voice internally; escalate advocate and influence Product and Engineering roadmaps based on real-world deployment feedback.
• Partner with Sales and Customer Success to identify expansion opportunities and mitigate churn risk through proactive engagement.

What Were Looking For

• 6 years in a technical post-sales role (TAM Solutions Engineer Pre-sales SE Senior Support Engineer Tier 3) at a cybersecurity or enterprise software company.
• Hands-on experience technologies such as endpoint security (EDR/XDR) network security (NGFW NAC IDS/IPS) SIEM (Splunk QRadar Sentinel) email/file security or DLP.
• Strong fundamentals in networking (TCP/IP DNS proxies firewalls) and operating systems (Windows Linux); ability to analyze logs and reproduce customer issues.
• Experience integrating security platforms via REST APIs and basic scripting (Python PowerShell or Bash) for automation and troubleshooting.
• Fluent in both English and Bahasa.
• Comfortable working across timezones with global teams (US HQ EMEA APAC customers).
• Ownership mindset: structured proactive and accountable for customer outcomes.

Nice to Have

• Experience with OT/ICS environments and frameworks (IEC 62443 NIST SP 800-82 Purdue Model).
• Background serving regulated industries: government defense energy financial services or healthcare.
• Security certifications: CISSP GICSP OSCP CEH or vendor-specific certifications.
• Familiarity with malware analysis sandboxing or supply chain security concepts.
• Prior experience at a product-led cybersecurity vendor (CrowdStrike Palo Alto SentinelOne Trellix Fortinet or similar).