Assistant New & Used Car Manager

Location: Charlies Dodge CJR
Employment Type:Full-Time
Reports To:Sales Manager

Position Overview

We are seeking a hands-on high-energyAssistant New & Used Car Managerto support both departments with a strong emphasis onlead management customer follow-up and prospecting discipline.

This is not a desk-only rolethis position requiresdaily consistent outbound communication with prospects and customers along with leadership in CRM usage and accountability. The ideal candidate leads from the front by actively working deals engaging customers and driving appointment and closing activity.

Key Responsibilities

Customer Follow-Up & Prospecting (Core Focus)

• Spend asignificant portion of the work week (3050%) actively calling texting and emailing prospects and customers

• Workunsold showroom traffic internet leads service drive opportunities and orphan owners

• Execute and enforce astructured follow-up process(day)

• Personally handlehigh-value prospects and aged leadsto drive conversions

• Re-engage lost opportunities and push forappointment setting and show rates

• Set the standard for dailyoutbound activity metrics(calls texts emails appointments)

CRM Management & Accountability

• Ensure100% CRM usage and complianceacross the sales team

• Audit CRM daily for:

  • Lead response times

  • Follow-up completion

  • Task adherence

  • Data accuracy

• Hold sales consultants accountable todaily activity minimums

• Train and coach team members oneffective CRM usage and communication strategies

• Monitor and improvelead-to-appointment and appointment-to-sale conversion rates

• Maintain clean pipelines and eliminate stagnant or neglected leads

Sales Leadership & Performance

• Assist in managing bothnew and used vehicle sales operations

• Work directly with the team toclose deals and maximize front-end gross

• Conduct dailyone-on-ones and performance reviews

• Drive accountability aroundappointments shows and sold units

• Lead by example withpersonal production and customer engagement

Inventory & Merchandising

• Assist in managinginventory levels mix and turn rates

• Supportused vehicle acquisition and appraisals

• Monitor pricing strategy to stay competitive in the market

• Ensure strong online presence with accurate listings and photos

Customer Experience

• Ensurefast professional responsesto all inbound leads

• Personally intervene onat-risk deals or dissatisfied customers

• Drive high CSI through consistent communication and follow-through

Daily / Weekly Activity Expectations

• 50100 outbound calls per week (personally and through team oversight)

• Active daily engagement in CRM (lead follow-up task completion deal notes)

• Consistent review ofunsold traffic and lead pipelines

• Hands-on involvement inappointment setting and confirmation

Qualifications

• 25 years in automotive sales (preferablyStellantis/CDJR experience)

• Proven track record ofstrong follow-up and closing ability

• High proficiency with CRM systems (VinSolutions DealerSocket etc.)

• Strong phone skills and ability toconvert leads into appointments

• Leadership mindset with aprocess-driven approach

Preferred

• PreviousAssistant Sales Manager or Sales Manager experience

• High-volume dealership experience

• Strong understanding ofBDC processes and integration with sales

Compensation & Benefits

• Competitive pay plan (salary commission volume bonuses)

• Health dental vision insurance

• 401(k) with match

• Paid time off

• Employee vehicle purchase program

What Success Looks Like

• Highlead response speed and follow-up completion rates

• Increasedappointment set and show percentages

• StrongCRM discipline across entire sales team

• Improvedclosing ratios and reduced lead loss

• Consistent personal contribution todeal flow and revenue