Job Expectations

Build your career and Australias future.

Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

A fantastic opportunityhas presented itselfforaMyIT Experience Specialistreporting toSenior Manager IT Experience &OperationsSEO Tech Enablement.

A bit about your role

ThemyITExperience Specialistis a visible and trusted point of contact who helps enable a seamlessmyITexperience for nbn employees. The role provides rapid diagnosis and resolution of a wide range of IT issues supports onboarding and offboarding manages devices and consumables and captures user feedback to improve satisfaction.

Alongsidedaytodaysupport the specialist contributes to experience analytics trend analysis reporting and continuous improvement initiatives. Through professional and empathetic handling of multiple interactions the role helps ensure smooth IT experiences fewer incidents and a consistently high standard of service across nbn.

A bit about you

The ideal candidate has strong customer service skills experience working within ITIL and SLAdriven environments and the ability to navigate sensitive issues with professionalism diplomacy and effective negotiation. They can produce clear reports and procedures build strong customer and organisational relationships and collaborate well within teams. The role requires broad technical capability across Microsoft and Apple technologies Active Directory Office 365 networking telephony hardware and mobile devices supported by relevant IT qualifications. Candidates must alsodemonstrateadherence to nbn policies safe work practices and a commitment tomaintaininga safe riskfree working environment.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a 9 months Fixed term opportunity based in Melbourne with and Applications will close at midnight 5th May 2026.

To be eligible for this role you must have full working rights in Australia.

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