Analytics Solutions Sr. Associate – Branch Staffing & Headcount Optimization

Help shape how our branch network matches capacity to customer needs and sales opportunity through analytics forecasting and strategic execution. You will turn complex workforce signals into clear recommendations and scalable solutions partnering across product engineering HR and branch leadership. This role offers the opportunity to drive measurable impact at scale while growing your influence in a highly cross-functional environment.

Job summary

As anAnalytics Solutions Senior Associateon theBranch Channel Analyticsteam you will help design deliver and scale staffing and headcount optimization strategies that improve customer experience and sales effectiveness across the branch network.
You will translate ambiguous workforce planning questions into structured analyses decision-ready insights and practical actions that leaders can implement.
You will partner with data science product engineering HR and branch stakeholders to ensure staffing decisions are grounded in data quality testing and ongoing measurement.

You will support end-to-end workforce capacity strategies including demand forecasting headcount planning and performance monitoring across markets and segments.
You will be successful if you bring strong analytical judgment crisp communication and the ability to drive alignment across groups with different priorities.

Job responsibilities

• Partneracross product business HR and data science to translate ambiguous workforce planning problems into actionable insights and decisions.

• Developand refine headcount planning approaches that align staffing levels with customer demand sales opportunity and market dynamics.
• Identifystaffing opportunities define hypotheses and execute analyses with data science partners to deliver workforce optimization recommendations.
• Leadcross-functional staffing optimization initiatives from development through implementation including statistical testing and impact monitoring.
• Influencesenior stakeholders with clear recommendations effective visualizations and tailored narratives that enable staffing transformation.
• Designend-to-end staffing strategies that align workforce capacity with traffic patterns opportunity pipelines and seasonal demand shifts.
• Aligninterdependent priorities across stakeholder groups to deliver integrated solutions tied to customer and business outcomes.
• Championdata quality documentation and analytical rigor across deliverables and decision processes.

Required qualifications capabilities and skills

• Holda bachelors degree in business data and analytics technology or a related field.
• Bring4 years of experience in analytics workforce planning business strategy or a related discipline.
• Demonstratestrong proficiency with Microsoft Excel PowerPoint and Word.
• Collaborateeffectively across functions and succeed in an ambiguous fast-moving environment.
• Applystructured problem-solving and strategic thinking to deliver practical solutions to business problems.
• Communicatecomplex concepts clearly in both written and verbal formats for technical and non-technical audiences.
• Designand implement analytics and AI-enabled solutions that integrate well with human decision-making and deliver measurable outcomes.
• Managemultiple concurrent initiatives prioritize effectively and adapt to changing needs.

Preferred qualifications capabilities and skills

• Bringexperience in workforce planning capacity modeling or headcount optimization (preferably in retail banking or a similar environment).
• Demonstrateexperience partnering with product and sales organizations to deliver analytics-driven change.
• Applyexperimentation methods success metric design and go-to-market execution to drive measurable impact.
• Leveragestrategy consulting experience especially in analytics- or data-driven contexts.
• Usemachine learning and AI techniques to enhance forecasting optimization or decisioning workflows.
• Workwith Python R SQL and modern data architecture concepts to support scalable analytics.
• Understanddemand forecasting methodologies and labor analytics.